AI Adoption Manager — Customer Success

San Diego, CA USA; Merrimack (NH); Hybrid; USD 110,000 - 170,000; Full time

Job summary

CAMP Systems is seeking an AI Solutions Adoption Manager to guide enterprise customers from late sales through deployment, training, and sustained use. You’ll collaborate with Sales, Account Management, Product, Engineering, Support, and Professional Services to ensure measurable value and adoption health across complex ERP and AI solutions.

The role requires strong facilitation, training delivery, and executive-level communication, with willingness to travel for on-site engagements to boost

Qualifications

• At least four years in enterprise Customer Success, technology adoption, implementation, or a comparable customer-facing role.
• Evidence that you have helped customers change how people work after software goes live.
• Strong project coordination, facilitation, training, and stakeholder-management skills.
• Ability to work credibly with executives, operational managers, technical teams, and front-line users.
• Willingness to travel when on-site engagement will materially improve customer outcomes.

Responsibilities

• Join significant opportunities before signature to understand intended outcomes, users, sponsors, and adoption requirements.
• Build customer adoption plans covering workflows, training, milestones, responsibilities, risks, and measures of value.
• Guide customers through kickoff, technical deployment, initial use, and integration into normal operations.
• Train and coach users and managers; check whether training changes actual behavior.
• Use product activity and direct customer conversations to diagnose low usage, workflow friction, weak sponsorship, and other barriers.
• Identify risk early, coordinate recovery plans, and keep the relevant customer and CAMP teams informed.
• Capture product issues and enhancement requests with clear context on users and operational impact, then follow up on their disposition.
• Document adoption health and customer value for the ongoing account team; identify opportunities for broader use and customer advocacy.

Skills

Customer Success

Project coordination

Training delivery

Stakeholder management

Executive communication

Travel willingness

Job description

CAMP Systems is seeking an AI Solutions Adoption Manager to guide enterprise customers from late sales through deployment, training, and sustained use. You’ll collaborate with Sales, Account Management, Product, Engineering, Support, and Professional Services to ensure measurable value and adoption health across complex ERP and AI solutions.

The role requires strong facilitation, training delivery, and executive-level communication, with willingness to travel for on-site engagements to boost