AI Onboarding Specialist: Launch & Scale AI Agents
Podium
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Benefits offered by this job
Job summary
Podium in Lehi, Utah is seeking an AI Onboarding Specialist to lead initial implementation and onboarding for new customer accounts, focusing on AI agents and integration fulfillment. You will train customers, manage connections across locations, monitor usage and drive successful adoption, with collaboration across product, success and engineering teams.
The role requires 1-2 years SaaS onboarding experience, strong communication, and ability to handle multiple projects while navigating complex
Qualifications
- 1-2 years of experience in a customer onboarding/implementation role (SaaS a plus).
- Exceptional written and communication skills.
- Experience communicating directly with clients.
- Proven track record of managing multiple concurrent projects.
Responsibilities
- Lead the first 30 days of new customer onboarding and manage potential escalations.
- Coordinate all account connections (product and integration-related).
- Drive product adoption through outreach and health scoring.
- Configure and implement AI agents for customer accounts.
- Ensure smooth hand-off to Customer Success after onboarding period.
Skills
Education
Tools
Job description
Podium in Lehi, Utah is seeking an AI Onboarding Specialist to lead initial implementation and onboarding for new customer accounts, focusing on AI agents and integration fulfillment. You will train customers, manage connections across locations, monitor usage and drive successful adoption, with collaboration across product, success and engineering teams.
The role requires 1-2 years SaaS onboarding experience, strong communication, and ability to handle multiple projects while navigating complex
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