AI Adoption Specialist - Customer Onboarding

IFS; Itasca (IL); Híbrido; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

IFS is seeking a Customer Adoption Consultant to help customers onboard, adopt, and realize value from IFS.ai Logistics. You will coordinate activities, deliver training, and translate feedback into actionable improvements within our adoption framework.

You will work with Product Operations, engineering, and customers to drive usage, track health signals, and support renewal decisions, while building deep logistics domain knowledge and sharing best practices across teams.

Formación

• Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, consulting, project coordination, product operations or a related customer-facing role.
• Strong organisation and follow-through, with the ability to manage actions, deadlines, documentation and multiple stakeholders.
• Clear written and verbal communication and confidence facilitating working sessions with customers.
• Comfort using data and customer evidence to monitor progress, identify issues and prepare concise updates.
• Customer-focused problem solving with the judgement to resolve routine issues and resolve complex issues appropriately.

Responsabilidades

• Coordinate assigned customer onboarding activities from handover through first value, using agreed playbooks, templates and governance.
• Prepare kick-off materials, project plans, action trackers, weekly updates, meeting notes, risk logs and customer documentation.
• Run working-level customer meetings and follow-ups; keep owners, dependencies and deadlines visible and accurate.
• Coordinate customer data, provider and workflow inputs with Product Operations and technical teams, escalating quality or readiness risks early.
• Help translate customer goals into practical use cases, learning plans, milestones and measures of success.
• Deliver or coordinate product training, enablement sessions, SOPs and point-of-need guidance.
• Monitor usage, engagement and completion of agreed activities; follow up on barriers and recommend interventions.
• Support customers in embedding the platform into routine logistics, finance and operational workflows.
• Surface adoption risks and contribute to recovery plans under the direction of the Customer Adoption Manager or account owner.
• Identify potential expansion opportunities from workflow gaps, customer requests and underused or adjacent capabilities, then route them to the appropriate lead.
• Gather structured customer feedback and translate it into clear evidence for Product, Engineering and operational teams.
• Support feature validation, user acceptance activity and post-release feedback for assigned customers.
• Keep playbooks, templates, SOPs and knowledge assets accurate and up to date.
• Contribute lessons learned from customer engagements and suggest practical improvements to processes and automation.
• Apply consistent quality, data governance and documentation standards across assigned work.
• Build product and logistics domain knowledge and share learning with colleagues.

Conocimientos

Customer success

Onboarding

Project coordination

Product operations

Data analysis

Communication

Excel

Stakeholder management

Educación

Bachelor's degree or equivalent

Herramientas

SQL

BI tools

Descripción del empleo

IFS is seeking a Customer Adoption Consultant to help customers onboard, adopt, and realize value from IFS.ai Logistics. You will coordinate activities, deliver training, and translate feedback into actionable improvements within our adoption framework.

You will work with Product Operations, engineering, and customers to drive usage, track health signals, and support renewal decisions, while building deep logistics domain knowledge and sharing best practices across teams.