Remote AI Onboarding Engineer

Outreach; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible time off

401k

Medical, dental, and vision coverage

Parental leave program

Infertility/assisted reproductive"s

Employee referral bonuses

Snacks and beverages

Job summary

Outreach seeks an experienced Onboarding Services FDE to onboard and implement new customers on Outreach’s agentic AI platform. You will guide customers through configuration, best practices, and strategic GTM insight while turning discovery into concrete requirements and driving adoption.

You’ll work across Sales, Presales, Customer Success, Education, Support, Product, and Engineering to ensure well-documented journeys, seamless handoffs, and feedback capture, with KPIs focused on go-live,

Qualifications

• 3–5 years in professional services or related customer-facing technical role.
• Proven track record building trust and client relationships while delivering implementation excellence.
• AI-forward: you proactively adopt new AI tools and techniques and bring that expertise into customer conversations.
• Hands-on experience configuring, tuning, or piloting AI agents, including prompt engineering and agent workflow design.
• Strong project management: you set clear expectations, manage risk, and hold to timelines.
• Communicates credibly at every level of a customer organization, from admins to executive leadership.

Responsibilities

• Serve as the primary point of contact for customers through onboarding and implementation.
• Deliver implementations on time, keeping customer teams up and running against agreed milestones.
• Own delivery of Outreach's AI Agents (Research, Revenue, Personalization, Deal, and Meeting Prep) from configuration and prompt engineering through adoption.
• Demonstrate project management excellence: keep stakeholders on track, stay within budget and margin, manage risk, and secure customer sign-off at project completion.
• Drive platform and agent adoption during and after go-live.
• Support existing customers who purchase additional services post-launch, including optimizations, technical audits, and expansions.
• Identify opportunities for additional services, including Managed Services, and connect customers with the right teams to scope.
• Document and manage customer information so handoffs between teams and resources are seamless.
• Own the post-launch handoff of customers to Customer Success.
• Partner with Support, Product, and Engineering to capture customer feedback and see it through.
• Contribute to defining and refining Professional Services methodologies, assets, and programs, including how AI is embedded into our delivery workflows.
• Track your KPIs and adjust quickly to stay on target.

Skills

Project management

Client relationships

AI agents configuration

Change management

Executive communication

Tools

Salesforce

Dynamics CRM

CRM integrations

Job description

Outreach seeks an experienced Onboarding Services FDE to onboard and implement new customers on Outreach’s agentic AI platform. You will guide customers through configuration, best practices, and strategic GTM insight while turning discovery into concrete requirements and driving adoption.

You’ll work across Sales, Presales, Customer Success, Education, Support, Product, and Engineering to ensure well-documented journeys, seamless handoffs, and feedback capture, with KPIs focused on go-live,