AI Marketing Customer Success Manager - East Coast

InSpace; New York (NY); In loco; USD 90.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus based on results

Descrizione del lavoro

InSpace is hiring a Customer Success Manager for the East Coast to ensure customers realize value with NOVA and drive strategic onboarding from kick-off to success.

You will partner with customers for growth, retention, and long-term collaboration, identifying churn signals and advising on content, visibility, and growth, while working with Product & Development to translate insights into improvements.

Competenze

• 3–5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.
• Experience with customer growth, churn prevention and stakeholder management within complex customer projects.
• Excellent communication, ability to manage expectations and work across multiple stakeholders.

Mansioni

• Ensure customers realize value with NOVA and guide onboarding from kick-off to success.
• Act as strategic partner for customers, driving growth, retention and long-term collaboration.
• Identify opportunities, risks and churn signals and take proactive action.
• Advise customers on content, visibility and growth strategies.
• Collaborate with tech and product teams to achieve customer goals.
• Translate customer insights into product improvements with Product & Development teams.
• Build lasting relationships and optimize the customer experience.
• Help scale CS processes in the US market.

Descrizione del lavoro

InSpace is hiring a Customer Success Manager for the East Coast to ensure customers realize value with NOVA and drive strategic onboarding from kick-off to success.

You will partner with customers for growth, retention, and long-term collaboration, identifying churn signals and advising on content, visibility, and growth, while working with Product & Development to translate insights into improvements.