Customer Success Manager - West Coast (AI Marketing)

InSpace; San Francisco (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Bonus structure that grows with impact

Freedom and responsibility in your own

Direct impact in a fast-growing AI HQ

Key role in establishing US Customer S

Close collaboration with US leadership

Professional development opportunities

Entrepreneurial work environment

Job summary

InSpace is seeking a Customer Success Manager for the West Coast to drive value with NOVA, onboard customers, and act as a strategic partner for our key accounts. You will blend operational rigor with strategic insight, building strong relationships and impacting retention, growth, and product development.

You will work with Product & Engineering to translate customer insights into concrete improvements, while helping scale Customer Success across the US market and collaborating with leadership

Qualifications

• 3–5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.
• Experience with customer growth, churn prevention and stakeholder management within complex customer projects.
• Strong communication and ability to manage expectations clearly.
• Proactive mindset and comfort in a dynamic scale-up environment.
• Energy for building lasting customer relationships and improving processes.
• Affinity with AI, digital growth and technology.
• Experience with US customers, SEO or coaching colleagues is a plus.
• Based in the San Francisco Bay Area or Phoenix Area and willing to travel for customer meetings and team collaboration.

Responsibilities

• Ensure customers realize value with NOVA and guide onboarding from kick-off to success.
• Act as a strategic partner for customers, driving growth and retention.
• Identify opportunities, risks and churn signals and take proactive action.
• Advise customers on content, visibility and growth strategies.
• Collaborate with tech and product teams to achieve customer goals.
• Translate customer insights into product improvements with the Product & Development team.
• Build lasting relationships and ensure a strong customer experience.
• Contribute to scalable Customer Success processes in the US market.

Skills

Customer Success

Account management

Project management

SaaS

Digital marketing

SEO

Stakeholder management

Communication

Job description

This is InSpace

At InSpace, we are building NOVA: the AI platform that turns search queries into scalable competitive advantage. With long-tail intelligence, GEO optimization, content, technical optimization and automation, NOVA helps companies become visible in traditional search engines as well as AI-driven environments.

We work with a lot of energy, ownership and a boundary-pushing mindset on solutions that matter. Tech is in our DNA: we challenge the status quo and solve complex AI, content and growth challenges together. This is how we help companies become visible faster and grow sustainably in a world where search, AI and automation converge.

Customer Success Manager - West Coast (AI Marketing)

AI is fundamentally changing how companies become visible online. At InSpace, we are building the next generation of AI-driven discoverability with NOVA. Our customers are not just looking for powerful software, but above all for a strategic partner who helps them grow sustainably.

As a Customer Success Manager, you play a key role in this. You help customers across the West Coast achieve maximum results with NOVA and act as a strategic partner for our most important accounts. You combine operational sharpness with strategic insight, build strong customer relationships and have a direct impact on customer retention, growth and product development.

Together with the Product & Engineeringt team, you continuously work on achieving the best results for our customers. You operate at the intersection of AI, strategy and customer growth, with plenty of room for ownership and direct influence on the further growth of InSpace.

As part of our US expansion, you’ll play a key role in establishing and scaling Customer Success in this market. You’ll report to the General Manager US - West Coast, with a dotted-line reporting relationship to the COO.

What You’ll Do

• You ensure that customers quickly realize value with NOVA and guide strategic onboarding processes from kick-off to success.
• You are a strategic partner for customers and are responsible for customer growth, retention and long-term collaboration.
• You identify opportunities, risks and churn signals and take proactive action.
• You advise customers strategically on content, visibility and growth.
• You work closely with tech and product teams to achieve customer goals.
• You have a direct influence on the development of NOVA by translating customer insights into concrete product improvements together with the Product & Development team.
• You build lasting relationships and ensure a strong customer experience.
• You contribute to optimizing and scaling Customer Success processes in the US market.

Who You Are

• You have 3–5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.
• You have experience with customer growth, churn prevention and stakeholder management within complex customer projects.
• You communicate effectively, switch easily between different stakeholders and know how to manage expectations clearly.
• You think proactively, maintain overview and feel comfortable in a dynamic scale-up environment.
• You get energy from building lasting customer relationships and improving processes.
• You have an affinity with AI, digital growth and technology.
• Experience with US customers, SEO or coaching colleagues is a plus.
• You are based in the San Francisco Bay Area or Phoenix Area and willing to travel for customer meetings and team collaboration.

What We Offer

• A salary that matches your experience, complemented by a bonus structure that grows with your impact and results.
• A lot of freedom and responsibility within your customer portfolio.
• Direct impact within a fast-growing AI scale-up.
• A key role in establishing and scaling Customer Success in the US market.
• Close collaboration with US leadership and our international teams.
• Room to further develop yourself professionally.
• An entrepreneurial work environment with short lines of communication and fast decision-making.

Salary range

＄90,000 - ＄100,000 on-target earnings (OTE) per year, comprising base salary and performance-based bonus.