Customer Success Management

InSpace; New York (NY); Presencial; USD 90.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on results

Descripción de la vacante

InSpace is hiring a Customer Success Manager for the East Coast to ensure customers realize value with NOVA and drive strategic onboarding from kick-off to success.

You will partner with customers for growth, retention, and long-term collaboration, identifying churn signals and advising on content, visibility, and growth, while working with Product & Development to translate insights into improvements.

Formación

• 3–5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.
• Experience with customer growth, churn prevention and stakeholder management within complex customer projects.
• Excellent communication, ability to manage expectations and work across multiple stakeholders.

Responsabilidades

• Ensure customers realize value with NOVA and guide onboarding from kick-off to success.
• Act as strategic partner for customers, driving growth, retention and long-term collaboration.
• Identify opportunities, risks and churn signals and take proactive action.
• Advise customers on content, visibility and growth strategies.
• Collaborate with tech and product teams to achieve customer goals.
• Translate customer insights into product improvements with Product & Development teams.
• Build lasting relationships and optimize the customer experience.
• Help scale CS processes in the US market.

Descripción del empleo

Customer Success Manager - East Coast (AI Marketing)

New York Customer Success Management

What You’ll Do

• You ensure that customers quickly realize value with NOVA and guide strategic onboarding processes from kick-off to success.
• You are a strategic partner for customers and are responsible for customer growth, retention and long-term collaboration.
• You identify opportunities, risks and churn signals and take proactive action.
• You advise customers strategically on content, visibility and growth.
• You work closely with tech and product teams to achieve customer goals.
• You have a direct influence on the development of NOVA by translating customer insights into concrete product improvements together with the Product & Development team.
• You build lasting relationships and ensure a strong customer experience.
• You contribute to optimizing and scaling Customer Success processes in the US market.

Who You Are

• You have 3–5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.
• You have experience with customer growth, churn prevention and stakeholder management within complex customer projects.
• You communicate effectively, switch easily between different stakeholders and know how to manage expectations clearly.
• You think proactively, maintain overview and feel comfortable in a dynamic scale-up environment.
• You get energy from building lasting customer relationships and improving processes.
• You have an affinity with AI, digital growth and technology.
• Experience with US customers, SEO or coaching colleagues is a plus.
• You are based on the East Coast in the New York or Washington DC areaand willing to travel for customer meetings and team collaboration.

What We Offer

• A salary that matches your experience, complemented by a bonus structure that grows with your impact and results.
• A lot of freedom and responsibility within your customer portfolio.
• Direct impact within a fast-growing AI scale-up.
• A key role in establishing and scaling Customer Success in the US market.
• Close collaboration with US leadership and our international teams.
• Room to further develop yourself professionally.
• An entrepreneurial work environment with short lines of communication and fast decision-making.

Salary range

＄90,000 - ＄100,000 on-target earnings (OTE) per year, comprising base salary and performance-based bonus.

Interested in Building With Us?

Do you want to help build the future of AI-driven customer success and make a real impact within a fast-growing scale-up?

＄90,000 - ＄100,000 on-target earnings (OTE) per year, comprising base salary and performance-based bonus.