Strategic AI Marketing Customer Success – West Coast

InSpace; San Francisco (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Bonus structure that grows with impact

Freedom and responsibility in your own

Direct impact in a fast-growing AI HQ

Key role in establishing US Customer S

Close collaboration with US leadership

Professional development opportunities

Entrepreneurial work environment

Job summary

InSpace is seeking a Customer Success Manager for the West Coast to drive value with NOVA, onboard customers, and act as a strategic partner for our key accounts. You will blend operational rigor with strategic insight, building strong relationships and impacting retention, growth, and product development.

You will work with Product & Engineering to translate customer insights into concrete improvements, while helping scale Customer Success across the US market and collaborating with leadership

Qualifications

• 3–5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.
• Experience with customer growth, churn prevention and stakeholder management within complex customer projects.
• Strong communication and ability to manage expectations clearly.
• Proactive mindset and comfort in a dynamic scale-up environment.
• Energy for building lasting customer relationships and improving processes.
• Affinity with AI, digital growth and technology.
• Experience with US customers, SEO or coaching colleagues is a plus.
• Based in the San Francisco Bay Area or Phoenix Area and willing to travel for customer meetings and team collaboration.

Responsibilities

• Ensure customers realize value with NOVA and guide onboarding from kick-off to success.
• Act as a strategic partner for customers, driving growth and retention.
• Identify opportunities, risks and churn signals and take proactive action.
• Advise customers on content, visibility and growth strategies.
• Collaborate with tech and product teams to achieve customer goals.
• Translate customer insights into product improvements with the Product & Development team.
• Build lasting relationships and ensure a strong customer experience.
• Contribute to scalable Customer Success processes in the US market.

Skills

Customer Success

Account management

Project management

SaaS

Digital marketing

SEO

Stakeholder management

Communication

Job description

InSpace is seeking a Customer Success Manager for the West Coast to drive value with NOVA, onboard customers, and act as a strategic partner for our key accounts. You will blend operational rigor with strategic insight, building strong relationships and impacting retention, growth, and product development.

You will work with Product & Engineering to translate customer insights into concrete improvements, while helping scale Customer Success across the US market and collaborating with leadership