Strategic CSM – AI Growth (East Coast)

InSpace; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Bonus structure

Professional development

Entrepreneurial environment

Direct impact

Job summary

InSpace is seeking a Customer Success Manager for the East Coast to drive maximum results with NOVA, our AI-driven marketing platform. You’ll build strategic partnerships with key accounts, oversee onboarding, and align product enhancements with customer needs.

You’ll collaborate with Product & Engineering to translate insights into improvements, grow customer relationships, and help scale Customer Success across the US. Based on the East Coast, travel for meetings is expected.

Qualifications

• 3–5 years of experience in Customer Success, account management or project management.
• Experience in SaaS, digital marketing or SEO is preferred.
• Strong ability to manage stakeholders across complex projects.
• Proactive communicator who sets clear expectations.
• Comfortable working in a dynamic scale-up environment.

Responsibilities

• Ensure customers realize value with NOVA and guide onboarding from kick-off to success.
• Act as a strategic partner for customers to drive growth and retention.
• Identify opportunities, risks and churn signals and take proactive action.
• Advise customers strategically on content, visibility and growth.
• Collaborate with tech and product teams to achieve customer goals.
• Translate customer insights into concrete product improvements with the Product & Development team.
• Build lasting relationships and ensure a strong customer experience.
• Help optimize and scale Customer Success processes in the US market.

Skills

Customer Success

Account Management

Project Management

SaaS Experience

Communication

Job description

InSpace is seeking a Customer Success Manager for the East Coast to drive maximum results with NOVA, our AI-driven marketing platform. You’ll build strategic partnerships with key accounts, oversee onboarding, and align product enhancements with customer needs.

You’ll collaborate with Product & Engineering to translate insights into improvements, grow customer relationships, and help scale Customer Success across the US. Based on the East Coast, travel for meetings is expected.