AI GTM Strategist for Customer Experience

Amazon Web Services (AWS); New York (NY); On-site; USD 163,000 - 220,000; Full time

Job summary

Amazon Web Services, Inc. seeks a senior leader to own end-to-end GTM for AI in customer experience within Amazon Connect and AWS Applied AI Solutions.

You will build executive-level relationships, shape strategic GTM programs, and coordinate with product, marketing, and sales teams to drive adoption and growth. You will translate market insights into actionable strategies, influence roadmap decisions, and lead cross-functional initiatives to improve GTM capabilities and business rhythms across

Qualifications

• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• 5+ years of customer-facing leadership experience with Business Application Technologies, including Customer Experience, AI, CRM, etc.
• 5+ years of experience in infrastructure or cloud technology such as Compute, Edge, AI, Security, Hybrid, Networking.

Responsibilities

• Build trusted relationships with C-suite executives and business leaders within strategic Amazon Connect customers, partners, and prospects.
• Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect Customer and AWS Applied AI Solutions.
• Drive alignment across stakeholders to orchestrate Connect GTM and strategic pursuits.
• Capture customer insights to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions.
• Create scalable programs and best practices to unblock challenges and drive growth.
• Serve as an Amazon Connect AI subject matter expert supporting broader internal teams.
• Lead cross-functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms.

Skills

Go-To-Market

Business Development

Sales Strategy

Cloud Computing

Leadership

Job description

Amazon Web Services, Inc. seeks a senior leader to own end-to-end GTM for AI in customer experience within Amazon Connect and AWS Applied AI Solutions.

You will build executive-level relationships, shape strategic GTM programs, and coordinate with product, marketing, and sales teams to drive adoption and growth. You will translate market insights into actionable strategies, influence roadmap decisions, and lead cross-functional initiatives to improve GTM capabilities and business rhythms across