AI-Driven Product Manager, Digital Experience (Remote)

SHI; Salem (OR); Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Diversity leadership

Growth opportunities

Health benefits

Facilities & technology

Job summary

SHI International Corp. is seeking a Product Manager to shape SHI One, SHI's digital customer experience platform, blending AI, automation, and human-centered design to accelerate growth.

You will own meaningful customer problems from discovery through delivery, partnering with engineering, design, and cross-functional teams, while continuously iterating based on evidence and customer feedback.

Qualifications

• Demonstrated ability to own customer and business problems from discovery through delivery, adoption, measurement, and iteration.
• Experience with Jobs to Be Done, continuous discovery, and human-centered design.
• Ability to engage directly with customers or users through interviews, observation, pilots, beta programs.
• Ability to create wireframes, mockups, interactive prototypes, or lightweight front-end experiences.
• Define meaningful success measures, customer behaviors, and business outcomes.

Responsibilities

• Own product outcomes with an outcome-based roadmap aligned to SHI priorities.
• Practice AI-first product management across research, synthesis, and prototyping.
• Lead discovery and validation with customers, pilots, and beta programs.
• Collaborate with engineering and design to convert learning into clear requirements and priorities.
• Define and measure product impact with leading indicators and business outcomes.

Skills

Product management

AI & automation

UX prototyping

Agile delivery

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Tools

Jira

Airtable

PowerBI

Github

Lucid

Archbee

Job description

SHI International Corp. is seeking a Product Manager to shape SHI One, SHI's digital customer experience platform, blending AI, automation, and human-centered design to accelerate growth.

You will own meaningful customer problems from discovery through delivery, partnering with engineering, design, and cross-functional teams, while continuously iterating based on evidence and customer feedback.