AI-Driven Product Manager, Digital Experience (Remote)

SHI; Phoenix (AZ); Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Diversity commitment

Growth opportunities

Benefits to family

Remote work options

Job summary

SHI International Corp. is seeking a Product Manager to help build SHI One, our digital customer experience platform.

You will own meaningful customer and business problems from discovery to delivery, adoption, measurement, and iteration, leveraging AI to improve quality, speed, and creativity. You’ll collaborate with cross-functional teams, define outcome-based roadmaps, test solutions with customers, and drive adoption and go-to-market activities.

Qualifications

• Own customer and business problems from discovery through delivery, adoption, measurement, and iteration.
• Knowledge of modern product-management practices, including Jobs to Be Done, continuous discovery, human-centered design, and hypothesis-driven development.
• Experience engaging directly with customers or users through interviews, observation, usability testing, pilots, beta programs, or validation.
• Ability to create wireframes, mockups, interactive prototypes, and AI-assisted prototypes; front-end experiences helpful but not required.
• Define meaningful success measures, identify important customer behaviors and signals, and interpret qualitative and quantitative evidence.
• Develop product strategy, create and maintain outcome-based roadmaps, and write clear requirements and acceptance criteria.
• Comfort using AI assistants and automation tools to support research, synthesis, ideation, analysis, and delivery.
• Experience with Jira, Airtable, PowerBI, Github, Lucid, Archbee or similar tools.
• Ability to communicate and collaborate effectively with customers, executives, sales, marketing, operations, designers, and engineers.

Responsibilities

• Own product outcomes by defining customer and business problems, target outcomes, measures of success, and product strategy.
• Frame opportunities in ambiguity, gather evidence, and establish a practical path forward.
• Develop deep customer understanding through interviews, observation, and analysis of workflows.
• Lead continuous discovery with human-centered design, journey mapping, and experimentation.
• Create and test prototypes, including AI-assisted variants, to validate ideas and reduce risk.
• Develop product strategy and roadmaps, aligning customer problems with SHI priorities and capabilities.
• Collaborate with engineering and design to translate validated learning into clear requirements and priorities.
• Measure product value with leading indicators and outcomes; iterate based on evidence.
• Support adoption and go-to-market activities with sales, marketing, and other teams.

Skills

Customer Obsession

Entrepreneurial Mindset

AI-First Mindset

Systems Thinking

Strategic Thinking and Prioritization

Evidence-Led Decision-Making

Business Acumen

Technical Fluency

Cross-Functional Leadership

Communication and Storytelling

Execution and Follow-Through

Curiosity and Learning Agility

Education

Bachelor's degree or equivalent practical experience

Tools

Jira

Airtable

PowerBI

Github

Lucid

Archbee

Job description

SHI International Corp. is seeking a Product Manager to help build SHI One, our digital customer experience platform.

You will own meaningful customer and business problems from discovery to delivery, adoption, measurement, and iteration, leveraging AI to improve quality, speed, and creativity. You’ll collaborate with cross-functional teams, define outcome-based roadmaps, test solutions with customers, and drive adoption and go-to-market activities.