AI Experience Architect Manager

EY; Chattanooga (TN); Hybrid; USD 126,000 - 230,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Flexible vacation policy

Job summary

EY is seeking a leader in AI interaction design to shape how people collaborate with intelligent systems. You will own interaction architecture, translate user insights into production-ready experiences, and work across product, engineering, AI, security, and research teams.

Challenger Core develops reusable tools and guardrails to enable scalable AI-powered services. This role emphasizes accessibility, transparency, and user trust in complex workflows.

Qualifications

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field of study.
• A portfolio of shipped interaction design, design engineering, frontend engineering, or HCI work showing both thinking and implementation.
• Production proficiency in modern web or application technologies, delivering responsive, performant components.
• Experience designing for AI, search, recommendation, automation, or another adaptive system.
• Practical command of semantic UI, WCAG, WAI-ARIA, keyboard interaction, and assistive-technology testing.
• Travel and On-site requirements: up to 50% travel and hybrid office presence.

Responsibilities

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted and agentic products.
• Conduct workflow research and usability testing with diverse users, including assistive technologies.
• Build high-fidelity prototypes and accessible production components for web, app, conversational, or multimodal surfaces.
• Translate user intent into interaction specifications for clarity, uncertainty, memory, personalization, permissions, and action boundaries.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust calibration; collaborate with AI, platform, security, and evaluation specialists to improve the whole experience.

Skills

Human-AI interaction

Information design

Production-level web/app

Research judgment

Collaborative communication

Education

Bachelor's Degree in a relevant field

Job description

EY is seeking a leader in AI interaction design to shape how people collaborate with intelligent systems. You will own interaction architecture, translate user insights into production-ready experiences, and work across product, engineering, AI, security, and research teams.

Challenger Core develops reusable tools and guardrails to enable scalable AI-powered services. This role emphasizes accessibility, transparency, and user trust in complex workflows.