AI Experience Architect Manager

EY; Jericho (NY); Hybrid; USD 126,000 - 230,000; Full time

Job summary

EY seeks an experienced interaction designer to shape AI-enabled experiences across web, app, and multimodal surfaces. You will translate user research into production-ready solutions with collaboration across product, engineering, AI, and security teams.

You will own the interaction layer, drive usable, trustworthy experiences, and work in Challenger Core to build reusable tools and guardrails supporting faster, more cost-efficient service delivery.

Qualifications

• 7+ years of relevant experience in interaction design and product development.
• Bachelor’s degree in a relevant field and a strong portfolio.
• Production proficiency with modern web/app technologies.
• Experience designing AI, search, or adaptive systems.
• Knowledge of semantic UI, WCAG and assistive tech testing.
• Up to 50% travel and hybrid office flexibility.

Responsibilities

• Define experience principles and interaction architecture for AI-assisted products.
• Conduct usability testing with diverse users, including assistive technology users.
• Build high-fidelity prototypes and production components for web and app surfaces.
• Translate user intent into interaction specs for clarity, memory, and permissions.
• Make plans and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, and human takeover.
• Measure task completion, effort, and trust; collaborate with AI and security teams.

Skills

AI design

Research judgment

Cross-functional collaboration

User research

Accessibility design

Education

Bachelor's degree in a relevant field

Portfolio of shipped interaction design

Tools

Semantic UI

WCAG/WAI-ARIA

Assistive-technology testing

Job description

EY seeks an experienced interaction designer to shape AI-enabled experiences across web, app, and multimodal surfaces. You will translate user research into production-ready solutions with collaboration across product, engineering, AI, and security teams.

You will own the interaction layer, drive usable, trustworthy experiences, and work in Challenger Core to build reusable tools and guardrails supporting faster, more cost-efficient service delivery.