AI Experience Architect Manager

EY; Des Moines (IA); Hybrid; USD 126,000 - 230,000; Full time

Benefits offered by this job

Total Rewards package

Medical and dental coverage

401(k) & pension

Job summary

EY challenges you to invent how people and AI work together by designing interaction patterns that help users understand, direct, and confidently collaborate with intelligent systems. You will own the experience architecture, translating research into production-ready solutions across product, engineering, AI, security, and research teams.

You’ll contribute to Challenger, EY’s next-generation services, building reusable tools and guardrails to accelerate safe adoption.

Qualifications

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field of study.
• A portfolio of shipped interaction design, design engineering, frontend engineering, or HCI work showing both thinking and implementation.
• Production proficiency in modern web or application technologies, delivering responsive, performant components.
• Experience designing for AI, search, recommendation, automation, or another adaptive system.
• Practical command of semantic UI, WCAG, WAI-ARIA, keyboard interaction, and assistive-technology testing.
• Travel and On-site requirements: This role requires up to 50% travel and flexibility to go into the office in a hybrid capacity.

Responsibilities

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted products.
• Conduct workflow research and usability testing with diverse users, including people who use assistive technologies.
• Build high-fidelity prototypes and accessible production components for the product’s web, application, conversational, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, uncertainty, memory, personalization, permissions, and action boundaries.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust calibration; collaborate with AI, platform, security, and evaluation specialists.

Skills

Human-AI interaction

Information design

Production frontend

Research judgment

Cross-functional collaboration

Education

Bachelor's degree

Tools

Semantic UI

WCAG

WAI-ARIA

Keyboard interaction

Assistive-technology testing

Job description

EY challenges you to invent how people and AI work together by designing interaction patterns that help users understand, direct, and confidently collaborate with intelligent systems. You will own the experience architecture, translating research into production-ready solutions across product, engineering, AI, security, and research teams.

You’ll contribute to Challenger, EY’s next-generation services, building reusable tools and guardrails to accelerate safe adoption.