AI Experience Architect Manager

EY; Akron (OH); Hybrid; USD 126,000 - 230,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off options

Flexible vacation policy

Paid holidays (EY)

Job summary

EY is seeking a senior interaction designer to shape how people work with AI, designing interaction patterns, and ensuring transparent, controllable AI experiences. You’ll own the experience architecture and collaborate across product, engineering, AI, security, and research disciplines.

The Challenger Core team develops reusable tools and guardrails to accelerate new services. You’ll contribute to travel-ready, production-quality components with a strong emphasis on accessibility and user

Qualifications

• Shipped interaction design or HCI work showcasing thinking and implementation.
• Experience designing for AI, search, recommendation, or adaptive systems.
• Semantic UI, WCAG, and accessibility testing experience.

Responsibilities

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted products.
• Conduct workflow research and usability testing with diverse users including assistive tech users.
• Build high-fidelity prototypes and accessible production components for web, app, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, memory, and permissions.
• Make plans, evidence, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, and human takeover.
• Measure task completion, recovery, and trust; collaborate with AI, security, and evaluation teams.

Skills

Human-AI interaction

Portfolio of shipped work

Cross-functional collaboration

Accessibility testing

WCAG/WAI-ARIA knowledge

Frontend technologies

Travel readiness (up to 50%)

Education

Bachelor’s Degree in a relevant field

Tools

Semantic UI

WAI-ARIA

WCAG

Frontend frameworks

Job description

EY is seeking a senior interaction designer to shape how people work with AI, designing interaction patterns, and ensuring transparent, controllable AI experiences. You’ll own the experience architecture and collaborate across product, engineering, AI, security, and research disciplines.

The Challenger Core team develops reusable tools and guardrails to accelerate new services. You’ll contribute to travel-ready, production-quality components with a strong emphasis on accessibility and user