AI Experience Architect Manager

EY; Kansas City (MO); Hybrid; USD 126,000 - 230,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY Challenger seeks an experienced experience designer to shape how people interact with AI systems, owning the interaction layer from research insights to production-ready components across web and multimodal surfaces.

You will collaborate across product, engineering, AI, security, and research to deliver intuitive, trustworthy experiences, enabling people to accomplish more while staying in control of outcomes.

Qualifications

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field of study.
• A portfolio of shipped interaction design, design engineering, frontend engineering, or HCI work showing both thinking and implementation.
• Production proficiency in modern web or application technologies, delivering responsive, performant components.
• Experience designing for AI, search, recommendation, automation, or another adaptive system.
• Practical command of semantic UI, WCAG, WAI-ARIA, keyboard interaction, and assistive-technology testing.
• Experience extending reusable component libraries and supporting adoption across product teams.
• Travel and On-site requirements: This role requires up to 50% travel and flexibility to go into the office in a hybrid capacity.

Responsibilities

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted and agentic products.
• Conduct workflow research and usability testing with diverse users, including people who use assistive technologies.
• Build high-fidelity prototypes and accessible production components for the product’s web, application, conversational, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, uncertainty, memory, personalization, permissions, and action boundaries.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust calibration; partner with AI, platform, security, and evaluation specialists to improve the whole experience.

Skills

Human-AI interaction

Portfolio of shipped work

Web/frontend experience

WCAG accessibility

Semantic UI/WAI-ARIA

Collaborative communication

Travel up to 50%

Education

Bachelor’s Degree

Job description

EY Challenger seeks an experienced experience designer to shape how people interact with AI systems, owning the interaction layer from research insights to production-ready components across web and multimodal surfaces.

You will collaborate across product, engineering, AI, security, and research to deliver intuitive, trustworthy experiences, enabling people to accomplish more while staying in control of outcomes.