AI Enablement & Learning Manager

Capital One; McLean (VA); Hybrid; USD 152,000 - 173,000; Full time

Job summary

Capital One’s Learning & Knowledge team seeks a Manager, Learning & Enablement Consultant for AI to design and implement training, change management, and adoption strategies integrating Generative AI into daily workflows for Card Operations. You will partner with AI Tiger Team, COP leads, and HR to optimize learning programs and governance across frontline agents and leaders.

The role emphasizes AI fluency, measurement, and scalable content, with a hybrid work model and strong collaboration

Qualifications

• Bachelor’s Degree or military experience.
• At least 3 years of experience in client-facing consulting or internal strategic advisory roles.
• At least 2 years of experience in learning design, knowledge management, or change management.
• At least 1 year of hands-on experience utilizing or enabling Generative AI tools and technologies.
• At least 1 year of experience in project, program, or campaign management.
• At least 1 year of experience in learning and change strategy creation.

Responsibilities

• Create, manage, and execute a full-scale operational readiness agenda to enhance and maximize AI adoption across call center agents, back-office agents, and frontline leaders.
• Design and develop end-to-end enablement campaigns incorporating training materials, change communications, and reinforcement tools to drive long-term adoption.
• Provide always-on consultation and strategy refinement to bridge audience needs, stakeholder expectations, and frontline realities.
• Partner with executives and HR to align AI enablement with OKRs and governance models.
• Liaise with enterprise learning and external partners to bring best practices back to Card Ops.
• Craft a readiness measurement strategy and real-time feedback loops to adapt training and change strategies.

Skills

AI Fluency

Operations Business Acumen

Instructional Design

Change Management

Cross-Functional Leadership

Agile Program Execution

Education

Bachelor’s Degree or military experience

Job description

Capital One’s Learning & Knowledge team seeks a Manager, Learning & Enablement Consultant for AI to design and implement training, change management, and adoption strategies integrating Generative AI into daily workflows for Card Operations. You will partner with AI Tiger Team, COP leads, and HR to optimize learning programs and governance across frontline agents and leaders.

The role emphasizes AI fluency, measurement, and scalable content, with a hybrid work model and strong collaboration