AI Enablement Manager: Change & Learning Strategy

Capital One Group; Richmond (VA); Hybrid; USD 138,000 - 158,000; Full time

Job summary

Capital One in Richmond, VA seeks a Manager, Learning & Enablement Consultant for AI to drive change campaigns and training that integrate Generative AI into frontline operations. You will design scalable enablement, partner with cross-functional teams, and drive adoption with measurable performance gains.

This hybrid role balances strategic vision with hands-on program execution, developing campaigns, metrics, and coaching resources for call center and back-office leaders to elevate agent

Qualifications

• AI fluency with Generative AI tools and workflows.
• Experience in learning design and change management for frontline ops.
• Strong stakeholder management and cross-functional collaboration.

Responsibilities

• Operational AI readiness campaigns and end-to-end enablement design.
• Strategic learning and change consultation with executives and HR.
• Enterprise integration and best practice sharing across Card Ops.
• Measurement strategy and real-time feedback loops for continuous improvement.
• Frontline leader enablement and engagement with coaching resources.

Skills

AI Fluency

Operations Acumen

Instructional Design

Change Management

Cross-Functional Leadership

Agile Execution

Education

Bachelor’s Degree or military experience

Job description

Capital One in Richmond, VA seeks a Manager, Learning & Enablement Consultant for AI to drive change campaigns and training that integrate Generative AI into frontline operations. You will design scalable enablement, partner with cross-functional teams, and drive adoption with measurable performance gains.

This hybrid role balances strategic vision with hands-on program execution, developing campaigns, metrics, and coaching resources for call center and back-office leaders to elevate agent