AI Enablement & Change Lead (Project Management)

ITSMF; Richmond (VA); Híbrido; USD 138.000 - 158.000; Jornada completa

Descripción de la vacante

Capital One’s Card Shared Services, Learning & Knowledge team seeks a Manager, Learning & Enablement Consultant for AI to design and implement AI-enabled training and change campaigns for frontline agents and leaders.

You will partner with enterprise learning, change leads, and Card Ops teams to align AI enablement with business goals, measure impact, and scale best practices in a hybrid Richmond, VA role.

Formación

• Bachelor’s degree or military experience.
• At least 3 years of client-facing consulting or internal strategic advisory roles.
• At least 2 years of learning design, knowledge management, or change management.
• At least 1 year of hands-on experience with Generative AI tools.
• At least 1 year of project, program, or campaign management.
• At least 1 year of learning and change strategy creation.

Responsabilidades

• Create, manage, and execute an operational AI readiness agenda across agents and leaders.
• Design end-to-end enablement campaigns with training, change communications, and reinforcement tools.
• Provide always-on strategy refinement bridging audience needs and frontline realities.
• Align AI enablement with OKRs and governance models with HR and COS teams.
• Scale enterprise content while tailoring for unique Card Ops workflows.
• Develop a real-time readiness measurement with feedback loops.

Conocimientos

AI enablement

Change management

Cross-functional collaboration

Program management

Instructional design

Agile methodologies

Educación

Bachelor's degree or military experience

Descripción del empleo

Capital One’s Card Shared Services, Learning & Knowledge team seeks a Manager, Learning & Enablement Consultant for AI to design and implement AI-enabled training and change campaigns for frontline agents and leaders.

You will partner with enterprise learning, change leads, and Card Ops teams to align AI enablement with business goals, measure impact, and scale best practices in a hybrid Richmond, VA role.