AI Enablement & Learning Strategy Manager

ITSMF; Richmond (VA); Hybrid; USD 110,000 - 190,000; Full time

Job summary

Capital One is seeking a Manager, Learning & Enablement Consultant for AI to design and implement a comprehensive training and adoption agenda, integrating AI and Generative AI into daily routines for card operations teams.

You will align business objectives with AI capabilities, work with enterprise learning and change leads, and tailor strategies to frontline agents and leaders across a hybrid work model.

Qualifications

• AI enablement and strategic learning expertise with Gen AI awareness.
• Change management, adoption strategies, and change communications expertise.
• Strong cross-functional collaboration across matrixed environments.
• Experience turning AI initiatives into learner-focused campaigns.

Responsibilities

• Create and execute AI readiness campaigns for agents and leaders.
• Design end-to-end enablement materials and reinforcement tools.
• Provide ongoing strategy consultation to align needs with stakeholders.

Skills

AI enablement

Change management

Cross-functional collaboration

Program management

Data analytics

Stakeholder management

Storytelling / communications

Job description

Capital One is seeking a Manager, Learning & Enablement Consultant for AI to design and implement a comprehensive training and adoption agenda, integrating AI and Generative AI into daily routines for card operations teams.

You will align business objectives with AI capabilities, work with enterprise learning and change leads, and tailor strategies to frontline agents and leaders across a hybrid work model.