AI Enablement Lead for Product & Adoption

Oliver Wyman; Chicago (IL); Hybrid; USD 125,000 - 200,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

401K savings

Employee assistance programs

Job summary

Oliver Wyman, a Marsh business, is seeking an AI Product Enablement Manager to lead the day-to-day execution of the AI Capability & Enablement function. This role sits at the intersection of Product Strategy and Delivery, translating AI priorities into structured coaching, triage, experimentation, and scalable guidance for the firm.

As a linchpin between strategy and execution, you will own operating rhythms, coordinate stakeholders, and drive responsible scale of AI usage across Oliver Wyman.

Qualifications

• You’ll have at least 6 years of experience in AI enablement, digital delivery, product operations, project management, or related roles.
• Experience leading cross-functional initiatives with defined deliverables.
• Hands-on experience with AI tools and workflows (e.g., custom GPTs, prompt engineering, AI assistants).
• Experience of operating in professional services or complex, matrixed environments preferred.

Responsibilities

• Lead day-to-day operations of the AI Capability & Enablement function, ensuring coaching, triage, experimentation, and standards-setting activities run effectively
• Designing and managing structured workflows for intake, routing, escalation, and feedback loops
• Tracking key performance indicators (e.g., adoption patterns, recurring use cases, response time, enablement effectiveness) and recommending course corrections
• Monitoring OW channels and serve as a clearing house for responding to AI questions and actioning requests
• Assess inbound needs and route appropriately: Direct bugs or platform issues to formal feedback mechanisms
• Guide general AI usage questions to living exemplars, prompt libraries, or training materials
• Connecting teams tackling similar use cases across Oliver Wyman and Marsh
• Providing AI coaching through office hours, working sessions, and 1:1 support
• Guiding colleagues in translating ambiguous problems into AI-solvable use cases
• Conducting hands-on experimentation with AI tools, including: Custom GPT configuration, Workflow prototyping
• Identifying recurring patterns across user requests and use cases
• Synthesizing insights into reusable artifacts
• Contributing learning inputs to Product Strategy and the Director of AI Product Enablement
• Leading discrete enablement initiatives from planning through execution (e.g., rollout of new prompting standards, custom GPT playbooks, adoption pilots)
• Coordinating cross-functional contributors across Product Strategy, Design, Training & Comms, and platform teams

Skills

AI enablement

Project management

Cross-functional leadership

Coaching

Stakeholder coordination

Tools

Custom GPTs

Prompt engineering

AI assistants

Job description

Oliver Wyman, a Marsh business, is seeking an AI Product Enablement Manager to lead the day-to-day execution of the AI Capability & Enablement function. This role sits at the intersection of Product Strategy and Delivery, translating AI priorities into structured coaching, triage, experimentation, and scalable guidance for the firm.

As a linchpin between strategy and execution, you will own operating rhythms, coordinate stakeholders, and drive responsible scale of AI usage across Oliver Wyman.