AI-Driven Transactions Specialist IV — Mentor & Optimize

JPMorgan Chase & Co.; Kentucky; On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. in Kentucky is seeking a Transactions Specialist IV to manage customer accounts, process and service transactions, and ensure accuracy in checks and remittances.

You will apply AI and automation to optimize workflows, resolve non-routine issues, and support senior staff while mentoring junior teammates in a collaborative environment. This role emphasizes staying current with market products, industry practices, and regulatory requirements to maintain smooth transaction

Qualifications

• Baseline knowledge of transaction management and processing.
• Ability to apply AI and automation in a transactional setting.
• Strong communication and mentoring skills.
• Understanding market products, industry practices, and regulations.
• Proven ability to resolve non-routine issues.

Responsibilities

• Process, clear, and service transactions, adhering to procedures and ensuring quality, including checks/remittances.
• Utilize AI and automation to optimize transaction processes and enhance customer experience.
• Assist in resolving non-routine transactional issues by leveraging policies and coordinating with other departments.
• Coach and mentor junior roles to foster a collaborative and inclusive environment.
• Maintain up-to-date knowledge of market products, industry practices, and regulations.

Skills

Transaction management

AI & automation in ops

Communication & coaching

Regulatory knowledge

Non-routine issue resolution

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Kentucky is seeking a Transactions Specialist IV to manage customer accounts, process and service transactions, and ensure accuracy in checks and remittances.

You will apply AI and automation to optimize workflows, resolve non-routine issues, and support senior staff while mentoring junior teammates in a collaborative environment. This role emphasizes staying current with market products, industry practices, and regulatory requirements to maintain smooth transaction