Senior Transactions Specialist - AI-Driven Process Optimizer

JPMorgan Chase & Co.; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in Louisville, KY seeks a Transactions Specialist IV to manage customer accounts, process transactions, and improve operations using AI and automation. You will coach junior staff and ensure adherence to policies, with a focus on delivering high-quality service.

The role requires strong communication, knowledge of regulations, and the ability to handle non-routine issues. Schedule aligns with business needs; occasional non-traditional hours may apply.

Qualifications

• Baseline knowledge in transaction management (processing, clearing, servicing, and settling).
• Ability to apply AI and automation in a transactional environment.
• Strong communication skills and experience in conflict management, with mentoring juniors.
• Understanding of market products, industry practices, and regulations.
• Experience handling non-routine transactional issues by leveraging policies and procedures.
• High school diploma or GED.

Responsibilities

• Process, clear, and service transactions per procedures, including extraction and verification of checks and remittances.
• Leverage AI and automation technologies to optimize transaction processes and customer experience.
• Resolve non-routine transactional issues by researching policies and coordinating with other departments.
• Coach and mentor junior team members to foster a collaborative environment.
• Stay up-to-date on market products, practices, and regulations to ensure smooth operation.

Skills

Transaction management

AI & automation

Coaching & mentoring

Communication skills

Regulatory knowledge

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Louisville, KY seeks a Transactions Specialist IV to manage customer accounts, process transactions, and improve operations using AI and automation. You will coach junior staff and ensure adherence to policies, with a focus on delivering high-quality service.

The role requires strong communication, knowledge of regulations, and the ability to handle non-routine issues. Schedule aligns with business needs; occasional non-traditional hours may apply.