Senior Transaction Specialist: AI-Driven Ops

Testing Site - JPMC; Fort Worth (TX); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

JPMorgan Chase in Fort Worth, TX is seeking an experienced Transactions Specialist III to manage customer accounts and resolve inquiries. You will apply expertise in transaction management, automation, and data literacy to ensure accurate financial operations and excellent service.

You will coach peers, drive process improvements, and maintain thorough documentation while handling complex transactions and escalations with professionalism and urgency.

Formación

• Banking industry knowledge with exposure to motor vehicle operations preferred.
• Willingness to work in a fast-paced, high-volume environment.
• Ability to manage multiple priorities and meet deadlines.
• Flexibility to work in shifting schedules.
• Commitment to quality and productivity standards.
• Adherence to regulatory and compliance controls.
• Strong customer service experience.
• Professional and courteous interpersonal skills.
• Strong problem-solving, analytical, and decision-making abilities.
• Multi-tasking across screens and systems, with thorough tracking.
• Proficient with Microsoft Word and Excel.

Responsabilidades

• Take ownership of customer interactions with empathy and priority setting.
• Resolve conflicts and manage customer expectations professionally.
• Determine requirements and provide tailored solutions via relationships.
• Prepare and maintain accurate documentation for all transactions.
• Resolve transaction exceptions, rejects, and defects efficiently.
• Process complex accounts or transactions, conducting investigations.
• Communicate effectively with external and internal customers in writing and speech.
• Document customer activities thoroughly and concisely.
• Engage in active listening during interactive dialogue.
• Handle escalated problems with sound judgment for appropriate outcomes.
• Make timely, effective decisions on behalf of customers.
• Prioritize work to maximize efficiency and productivity.
• Research issues related to titles and documents and resolve them.
• Conduct calls to customers, dealers, and DMV departments.
• Manage a portfolio of vehicles with unperfected liens with DRMs and dealers.
• Handle incoming email requests from dealer partners and customers.
• Prepare and execute sworn documents accurately.
• Assist in quality control to maintain high standards.

Conocimientos

Customer service

Problem solving

Communication

Multitasking

Typing across screens

Attention to detail

Fast-paced work ethic

Educación

HS Diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Office Suite

Descripción del empleo

JPMorgan Chase in Fort Worth, TX is seeking an experienced Transactions Specialist III to manage customer accounts and resolve inquiries. You will apply expertise in transaction management, automation, and data literacy to ensure accurate financial operations and excellent service.

You will coach peers, drive process improvements, and maintain thorough documentation while handling complex transactions and escalations with professionalism and urgency.