Transactions Specialist II: AI-Enhanced Processing & Service

JPMorgan Chase & Co.; Monroe (LA); On-site; USD 36,000 - 54,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Transactions Specialist II in Monroe, LA to process and service transactions, extract checks and remittances, and input data into systems while upholding accuracy and production standards.

The role emphasizes handling inquiries, escalating non-routine issues, and contributing to automation efforts to optimize transaction workflows in a supervised environment.

Qualifications

• Baseline knowledge of transaction management processes.
• Experience handling customer inquiries and requests with focus on positive experience.
• Experience escalating non-routine issues to senior team members.
• Developing proficiency in artificial intelligence and automation to optimize transaction processes.
• Familiarity with market products and industry regulations, ensuring compliance.

Responsibilities

• Process and clear transactions, adhering to routines and procedures, ensuring accuracy and timeliness.
• Handle customer inquiries and requests related to balances and transactions, providing a positive customer experience at all touchpoints.
• Escalate non-routine issues to senior team members, applying common sense and experience to identify solutions.
• Contribute to innovation by applying AI and automation to optimize transaction processes.
• Maintain knowledge of market products and industry regulations to ensure compliance in all transaction activities.

Job description

JPMorgan Chase & Co. is seeking a Transactions Specialist II in Monroe, LA to process and service transactions, extract checks and remittances, and input data into systems while upholding accuracy and production standards.

The role emphasizes handling inquiries, escalating non-routine issues, and contributing to automation efforts to optimize transaction workflows in a supervised environment.