Transactions Specialist I: Process & Automate

Testing Site - JPMC; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorganChase is seeking a Transactions Specialist I to process transactions with accuracy in a high-efficiency environment, following established procedures and meeting production targets. You will gain skills in critical thinking and problem solving while working under limited supervision.

The role emphasizes automation usage, customer-centric service, and ongoing knowledge of product definitions and operating procedures, providing opportunities for growth within the team.

Qualifications

• Baseline knowledge of transaction management and settlement processes.
• Ability to follow prescribed instructions with minimal variance.
• Developing proficiency in automation and digital transaction tools.
• Understanding of customer journey and how to enhance the experience.

Responsibilities

• Process and clear transactions accurately and efficiently.
• Respond to customer inquiries and requests, maintaining a positive experience.
• Utilize automation technologies to optimize processing and servicing.
• Refer non-standard problems to supervisor per non-routine protocol.
• Maintain up-to-date knowledge of product definitions and procedures.

Skills

Transaction management

Automation technologies

Customer experience

Data analytics

Procedures adherence

Education

High school diploma or GED

Tools

Data analytics tools

Job description

JPMorganChase is seeking a Transactions Specialist I to process transactions with accuracy in a high-efficiency environment, following established procedures and meeting production targets. You will gain skills in critical thinking and problem solving while working under limited supervision.

The role emphasizes automation usage, customer-centric service, and ongoing knowledge of product definitions and operating procedures, providing opportunities for growth within the team.