Senior Transactions Specialist - AI, Automation & Mentoring

JPMorganChase; Louisville (KY); Vor Ort; USD 52.000 - 85.000; Vollzeit

Zusammenfassung

JPMorganChase in Louisville, KY is seeking an experienced Transactions Specialist IV to manage customer accounts and service transactions. You will apply AI and automation to optimize processes, while coaching junior staff and ensuring adherence to policies.

We expect strong communication, a developing understanding of market products, and the ability to navigate industry practices and regulations in a fast-paced environment.

Qualifikationen

• Baseline knowledge of transaction management including processing, clearing, servicing and settling transactions.
• Ability to apply AI and automation in a transactional environment.
• Strong communication and conflict-management skills with senior staff coaching experience.
• Developing understanding of market products, industry practices and regulations.
• Ability to resolve non-routine issues using policies and procedures.

Aufgaben

• Process, clear, and service transactions following established procedures with high quality.
• Utilize AI and automation to optimize transaction processes and customer experience.
• Resolve non-routine transactional issues by researching and coordinating with other departments.
• Coach and mentor junior roles to foster a collaborative, inclusive team.
• Maintain knowledge of market products, industry practices and regulations.

Kenntnisse

Transaction management

Artificial intelligence

Automation technologies

Coaching and mentoring

Communication skills

Conflict management

Market product knowledge

Ausbildung

High school diploma or GED

Jobbeschreibung

JPMorganChase in Louisville, KY is seeking an experienced Transactions Specialist IV to manage customer accounts and service transactions. You will apply AI and automation to optimize processes, while coaching junior staff and ensuring adherence to policies.

We expect strong communication, a developing understanding of market products, and the ability to navigate industry practices and regulations in a fast-paced environment.