Transactions Specialist IV: AI-Driven Ops & Mentoring

JPMorgan Chase; Kentucky; Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

JPMorganChase in the United States manages customer transactions with innovative AI and automation to improve efficiency and service quality. The Transactions Specialist IV role involves solving non-routine problems, mentoring junior staff, and ensuring compliant processing across workflows.

You will apply evolving AI tools and industry knowledge to optimize transaction management while coordinating with multiple teams to maintain seamless operations.

Qualifications

• Baseline knowledge of transaction management, including processing, clearing, servicing, and settling.
• Ability to apply AI and automation to transactional workflows.
• Strong communication and mentoring skills for junior team members.
• Familiarity with market products, industry practices, and regulations.
• Ability to resolve non-routine transactional issues using established policies.

Responsabilités

• Process, clear, and service transactions with high quality and adherence to procedures.
• Leverage AI/automation to optimize transaction workflows and customer experience.
• Resolve non-routine issues by researching policies and interfacing with other departments.
• Coach and mentor junior roles to foster a collaborative team environment.
• Maintain knowledge of market products, practices, and regulatory requirements.

Connaissances

Transaction processing

AI & automation in ops

Coaching & mentoring

Regulatory knowledge

Communication

Formation

High school diploma or GED

Description du poste

JPMorganChase in the United States manages customer transactions with innovative AI and automation to improve efficiency and service quality. The Transactions Specialist IV role involves solving non-routine problems, mentoring junior staff, and ensuring compliant processing across workflows.

You will apply evolving AI tools and industry knowledge to optimize transaction management while coordinating with multiple teams to maintain seamless operations.