Transactions Specialist II — Automation & Compliance Focus

Testing Site - JPMC; Chicago (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

JPMorgan Chase is seeking a Transactions Specialist II to support processing and servicing transactions within a controlled, supervised environment. You will extract checks, input data, and ensure accuracy while applying problem-solving skills to daily tasks.

Responsibilities include handling inquiries, escalation of non-routine issues, and contributing to process improvements through AI and automation. A strong emphasis on compliance and regulation knowledge is required.

Qualifications

• Baseline knowledge of transaction management processes (processing, clearing, servicing, researching, settling).
• Ability to handle customer inquiries with a positive experience focus.
• Experience escalating non-routine issues using common sense and past cases.
• Developing proficiency in AI and automation to optimize transaction processes.
• Familiarity with market products and industry regulations to ensure compliance.

Responsibilities

• Process and clear transactions following routines and procedures with accuracy and timeliness.
• Handle customer inquiries related to balances and transactions, ensuring a positive experience at all touchpoints.
• Escalate non-routine issues to senior team members and identify potential solutions.
• Contribute to innovation by applying AI and automation to optimize transaction processes.
• Maintain up-to-date knowledge of market products and regulations to ensure compliance.

Skills

Transaction management

Customer inquiries

Problem solving

AI/automation

Regulatory compliance

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking a Transactions Specialist II to support processing and servicing transactions within a controlled, supervised environment. You will extract checks, input data, and ensure accuracy while applying problem-solving skills to daily tasks.

Responsibilities include handling inquiries, escalation of non-routine issues, and contributing to process improvements through AI and automation. A strong emphasis on compliance and regulation knowledge is required.