AI-Driven Technical Account Manager

ClickUp; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

ClickUp is a fast-growing, AI-native platform unifying tasks, docs, chat, calendar, and enterprise search. We seek a Technical Implementation Account Manager to partner with customers, drive adoption, and deliver measurable outcomes using AI-enabled workflows.

The TAM will own onboarding, monitor health, and collaborate with Sales and Product to accelerate value realization across a defined book of business. Strong problem-solving and AI fluency are essential.

Qualifications

• Proven ability to manage onboarding and drive adoption.
• Experience monitoring account health and driving engagement.
• Ability to design solutions using templates and playbooks.
• Strong collaboration with cross-functional teams.

Responsibilities

• New Customer Onboarding: guide setup, integrations, change management.
• Account Health Management: monitor usage, drive adoption, escalate risks.
• Workflow Mapping (IER Framework): map customer workflows with discovery guides.
• AI Enablement & Agent Deployment: configure AI workflows, train customers.
• Cross-Functional Collaboration: align with Sales, Product, Services.

Skills

Relationship management

Solution strategy

Technical acumen

AI fluency

Project management

Job description

ClickUp is a fast-growing, AI-native platform unifying tasks, docs, chat, calendar, and enterprise search. We seek a Technical Implementation Account Manager to partner with customers, drive adoption, and deliver measurable outcomes using AI-enabled workflows.

The TAM will own onboarding, monitor health, and collaborate with Sales and Product to accelerate value realization across a defined book of business. Strong problem-solving and AI fluency are essential.