TAM Director: AI-Driven Enterprise Delivery

Clickup; United States; Remote; USD 170,000 - 210,000; Full time

Benefits offered by this job

Remote work

Professional development stipend

Job summary

ClickUp is seeking an experienced Manager to lead and develop a team of Technical Account Managers (TAMs). You will combine people leadership, technical judgment, and commercial accountability to drive adoption, retention, and growth across your portfolio.

Collaborate with Sales, Product, and Partners to deliver high‑impact customer outcomes while codifying scalable playbooks and processes. This hands‑on leadership role emphasizes a player/coach mindset, with a focus on developing leaders,

Qualifications

• 5+ years in Technical Account Management, Professional Services, Consulting, Customer Success, or a related technical delivery function, with at least 3 years managing high‑performing customer‑facing or delivery teams in a SaaS environment.
• Experience delivering complex SaaS engagements with measurable adoption, retention, or growth outcomes.
• Strong understanding of AI agent prompting and workflow design.

Responsibilities

• Lead and develop a high‑performing TAM team, setting expectations for outcomes and growth.
• Run coaching, performance, and career discussions to build a leadership pipeline.
• Coach TAMs on discovery, solution design, executive engagement, and platform adoption to business value.
• Plan capacity and leverage partner ecosystems to balance customer needs and delivery workloads.
• Own retention, renewal readiness, and expansion outcomes in collaboration with Sales and partners.
• Identify risks early using adoption data and drive action with stakeholders.
• Lead escalations and recovery plans for high‑risk accounts with clear ownership.
• Establish operating rhythms, playbooks, and quality standards across onboarding and ongoing delivery.

Skills

Leadership

People management

Strategic planning

Communication

Stakeholder management

Problem solving

Prioritization

Executive presence

Job description

ClickUp is seeking an experienced Manager to lead and develop a team of Technical Account Managers (TAMs). You will combine people leadership, technical judgment, and commercial accountability to drive adoption, retention, and growth across your portfolio.

Collaborate with Sales, Product, and Partners to deliver high‑impact customer outcomes while codifying scalable playbooks and processes. This hands‑on leadership role emphasizes a player/coach mindset, with a focus on developing leaders,