Senior Technical Account Manager - Customer Success (EMEA)

ClickUp; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

ClickUp is seeking a Senior Technical Account Manager - Customer Success (EMEA) to act as strategic partner and trusted advisor to our customers, blending relationship management with deep platform knowledge and AI enablement.

You will guide onboarding and adoption, design scalable solutions, monitor account health, and drive measurable outcomes across the customer portfolio, working cross-functionally with Sales, Product, and Support.

Qualifications

• Experience in customer success or TAM roles with a strategic mindset.
• Strong onboarding and adoption experience translating needs into solutions.
• Ability to design scalable ClickUp workflows and automations.

Responsibilities

• Lead onboarding and implementation, guiding discovery, design, training and go-live support.
• Monitor seat usage, adoption trends and account health to drive retention and growth.
• Collaborate with sales, product and support to align efforts and maximize value.
• Design processes and workflows that enable AI-enabled automation and efficiency.

Skills

Relationship management

Technical enablement

Cross-functional collaboration

AI fluency

Tools

ClickUp platform knowledge

Job description

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. We're looking for a Senior Technical Account Manager - Customer Success (EMEA) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long‑term growth, adoption, and measurable business outcomes. Senior TAMs at ClickUp lead with a customer‑first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross‑functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long‑term, scalable, and impactful. Senior TAMs at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on:

Customer Enablement

• Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success.

Account Health

• Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long‑term success, retention, and growth opportunities.

Process Optimization

• Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights.

Innovation Adoption

• Workflow Automation: Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real‑world impact.

Core ResponsibilitiesSenior TAMs at ClickUp act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set. New Customer Onboarding Lead or support the end‑to‑end onboarding and implementation of ClickUp, from discovery and solution design to training and go‑live support. Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations. Guide customers through foundational setup, integration, and enablement, while promoting best‑practices and system governance and change management. Account Health ManagementMonitor seat utilization, adoption trends, and