Senior Strategic TAM: AI-Driven SaaS Transformations

United States Digital Space LLC; United States; Remote; USD 104,000 - 138,000; Full time

Job summary

ClickUp, the everything app for work, is hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement and mature their use of the company. This role sits within Professional Services and blends customer leadership, workflow design, technical problem solving, and practical change management.

ClickUp is seeking a candidate who can translate goals into executable plans, drive adoption across multiple teams, and deliver measurable outcomes that

Qualifications

• Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, or a closely related function.
• Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.
• Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions.

Responsibilities

• Lead strategic implementations and customer transformations.
• Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
• Diagnose current-state workflows, identify friction points, and design scalable future-state solutions.
• Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.
• Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.
• Drive adoption, value realization, and account health.
• Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.
• Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long‑term platform value.
• Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans.
• Support strategic business reviews and customer conversations with a clear point of view on progress, opportunities, and priorities.

Skills

SaaS implementations

Customer-facing leadership

Workflow design

Executive stakeholder communication

Change management

Ownership mindset

Tools

CRM

ITSM

Job description

ClickUp, the everything app for work, is hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement and mature their use of the company. This role sits within Professional Services and blends customer leadership, workflow design, technical problem solving, and practical change management.

ClickUp is seeking a candidate who can translate goals into executable plans, drive adoption across multiple teams, and deliver measurable outcomes that