AI-Driven Sales Operations & Implementation Lead

Gomotive; United States; On-site; USD 106,000 - 133,000; Full time

Benefits offered by this job

Health benefits

Dental and vision insurance

401k plan

Paid time off

Disability insurance

Life insurance

Job summary

Motive is seeking a Business Operations Manager to join our Service organization, overseeing Implementation, Installation, and Customer Education, and acting as the central nervous system for operational processes.

You will optimize workflows, manage resources, and provide data-driven insights to improve the customer experience, align with sales, support, and product teams, and drive growth with scalable processes across the US.

Qualifications

• 3+ years of Field Sales/Revenue Operations experience in a high-growth SaaS company.
• Strong spreadsheet and data management skills.
• Experience building Salesforce reports and dashboards; SFDC integrations.
• Experience partnering with Sales Leadership on forecasting, territory alignment, ROE, QBRs.
• Experience identifying AI-driven tools to enhance sales ops.
• Self-starter who can own projects with minimal guidance.
• Ability to prioritize multiple projects in a fast-changing environment.
• Strong written and verbal communication skills.

Responsibilities

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency.
• Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization.
• Manage weekly and monthly business processes, escalating deviations from goals and expectations.
• Be the connective tissue between Services and the rest of the business.
• Ad-hoc reporting requests through Salesforce and other platforms.
• Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale.

Skills

Salesforce reports

Forecasting

Data analysis

Cross-functional

AI tools

Tools

Salesforce

Job description

Motive is seeking a Business Operations Manager to join our Service organization, overseeing Implementation, Installation, and Customer Education, and acting as the central nervous system for operational processes.

You will optimize workflows, manage resources, and provide data-driven insights to improve the customer experience, align with sales, support, and product teams, and drive growth with scalable processes across the US.