Sales Operations & Implementation Lead

Gomotive; Northern (KY); Hybrid; USD 106,000 - 133,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

Sick time off

Short-term disability

Long-term disability

Life insurance

401k

Job summary

Motive is seeking a Business Operations Manager to join our services organization and optimize implementations, installations, and customer education. You will be the central driver of operational processes, aligning Sales, Support, and Product to ensure a smooth, data-informed customer experience.

Ideal candidates bring 3+ years in field sales/revenue ops at fast-growing SaaS firms, strong data and spreadsheet skills, and solid experience with Salesforce reporting, forecasting, and

Qualifications

• 3+ years of Field Sales/Revenue Operations experience at a high-growth SaaS company in the Mid-Market or Enterprise segments.
• Exceptional spreadsheet and data management skills to quickly structure analyses, answer key business questions, and drive decision making.
• Experience building Salesforce reports and dashboards, knowledge of SFDC integrations, and enabling sales on best practices.

Responsibilities

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency.
• Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization.
• Manage weekly and monthly business processes, escalating deviations from goals and expectations.
• Be the connective tissue between Services and the rest of the business.
• Ad-hoc reporting requests through Salesforce and other platforms.
• Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale.

Skills

Spreadsheet proficiency

Data management

Cross-functional collaboration

Forecasting

Communication

Tools

Salesforce reports

Salesforce dashboards

SFDC integration

Job description

Motive is seeking a Business Operations Manager to join our services organization and optimize implementations, installations, and customer education. You will be the central driver of operational processes, aligning Sales, Support, and Product to ensure a smooth, data-informed customer experience.

Ideal candidates bring 3+ years in field sales/revenue ops at fast-growing SaaS firms, strong data and spreadsheet skills, and solid experience with Salesforce reporting, forecasting, and