Senior Program Manager, AI Ops (GTM)

Gomotive; United States; On-site; USD 140,000 - 180,000; Full time

Job summary

Motive seeks an AI Operations Product Manager to establish internal AI product strategy and drive development for 2000+ sellers. You will bridge Revenue and engineering teams, translate use cases into actionable requirements, and guide AI initiatives from concept to deployment.

You will shape policies for AI usage, partner with IT and legal for vendor evaluations, and lead data workflow improvements to support scalable AI solutions across GTM.

Qualifications

Responsibilities

• Connect Revenue org with Enterprise Systems for AI builds and deployments.
• Translate business use cases into technical requirements and user stories for GTM AI Ops Revenue Developers and Enterprise Systems.
• Establish and maintain AI usage processes and policies with IT leadership.
• Identify and prepare high-quality data sources for AI solutions.
• Own the internal development roadmap for AI agents, applications, and prompts; guide agile development from intake to release.
• Collaborate with Revenue Developers on agent, application, and prompt engineering.

Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

AI Operations at Motive is a cutting edge, low-ego, collaborative group that is responsible for improving sales productivity through the use of Artificial Intelligence. Our team is small but mighty, responsible for developing, deploying, and maintaining cutting-edge AI solutions that empower our Sales, Marketing, and Enablement teammates to maximize their productivity.

As our first AI Operations Product Manager, you will be fundamental in establishing our internal AI product strategy and development practices, guiding the creation of AI solutions for 2000+ sellers.

In this pivotal role, you will wear many hats. As the connective tissue between our Revenue organization’s business needs and our technical teams, you will translate prioritized use cases into clear user stories with actionable development requirements for our Revenue Developers. You will maintain the internal product roadmap, guiding an agile development cycle across user story creation, building a proof-of-concept, full scale development, UAT, and ongoing support. You will also serve as a key member of our vendor evaluation team, researching AI vendors that meet the requirements of tools not already within our tech stack, scoring vendors against those requirements, and working across IT, procurement, and legal to progress vendor evaluations.

As a thought leader on AI within our GTM team, you will be responsible for creating + owning the processes and policies that GTM team members follow when leveraging AI while setting the standard for how the data that feeds our AI models is collated. In partnership with our Sales Enablement team, you will serve as an AI expert in trainings across the organization, measuring and improving the adoption of the AI tools we launch.

You will be equally comfortable diving into the technical details of how chunking will be implemented in a new application with our Revenue Developers as you are explaining your token consumption forecast to an executive. Above all else, you will be a key part of the team revolutionizing GTM at Motive using AI and play a significant role in the next phase of Motive’s revenue growth.

What You'll Do:

• Serve as the connective glue between the Revenue organization and our Enterprise Systems team of technical engineers for all AI related builds and deployments
• Translate prioritized business use cases into technical development requirements and user stories for GTM AI Ops Revenue Developers and Enterprise Systems to execute on. Work across both parties to keep timelines, project plans, and project scope aligned.
• Establish and maintain processes and policies around AI usage at Motive, in partnership with Motive's IT leaders.
• Partner with business and data teams to identify, prepare, and maintain high-quality data sources, ensuring our AI solutions have a strong foundation to leverage.
• Own the internal development roadmap for AI agents, applications, and prompts. Guide an agile development process inclusive of use case intake, sizing (impact and effort), development, QA, release, and ongoing support.
• Collaborate closely with the Revenue Developers who conduct the tactical agent, application, and prompt engineering