Strategic Sales Ops Manager, Implementation

RiseMe; United States; On-site; USD 106,000 - 153,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

Paid time off

Disability coverage

Life insurance

401k

Job summary

Motive is seeking a Business Operations Manager for the Services organization to optimize the Implementation, Installation, and Customer Education teams. You will act as the central nervous system, improving workflows, resource allocation, and performance across Sales, Support, and Product to ensure a smooth customer experience.

You will drive data-driven process management, oversee weekly and monthly cycles, and partner with Sales leadership on forecasting, ROE, and strategic projects, enabling

Qualifications

• 3+ years of Field Sales/Revenue Operations at a high-growth SaaS.
• Advanced spreadsheet and data management to structure analyses and drive decisions.
• Experience building Salesforce reports/dashboards and integrating SFDC apps.
• Experience partnering with Sales Leadership on forecasting, territory alignment, ROE, QBRs.
• Experience leveraging AI-driven tools to boost sales ops efficiency.
• Self-starter who can own projects with minimal guidance.
• Ability to prioritize workload in a fast-changing environment.
• Strong written and verbal communication skills.

Responsibilities

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency.
• Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization.
• Manage weekly and monthly business processes, escalating deviations from goals and expectations.
• Be the connective tissue between Services and the rest of the business.
• Ad-hoc reporting requests through Salesforce and other platforms.
• Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale.

Skills

Field Sales/Revenue Ops

Spreadsheets

Salesforce reports

Salesforce dashboards

Forecasting

AI tools

Self-starter

Prioritization

Communication skills

Tools

Salesforce

Job description

Motive is seeking a Business Operations Manager for the Services organization to optimize the Implementation, Installation, and Customer Education teams. You will act as the central nervous system, improving workflows, resource allocation, and performance across Sales, Support, and Product to ensure a smooth customer experience.

You will drive data-driven process management, oversee weekly and monthly cycles, and partner with Sales leadership on forecasting, ROE, and strategic projects, enabling