AI-Driven Revenue Operations Manager

Navina; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Navina is seeking a Business Operations Manager to join the Revenue Operations team. You will own end-to-end processes from lead to renewal, design enablement programs, and drive adoption of GTM tools like Gong and DealHub. You will build quoting workflows, track KPIs, and deliver data-driven insights to executives.

You will partner with Sales, Customer Success, Marketing, and the RevOps Director to optimize systems, report on performance, and embed AI-driven efficiencies across daily operations.

Qualifications

• 6–8+ years in Business Operations, Sales Operations, or Revenue Operations (SaaS preferred)
• Experience with hyper growth pace and cross-functional adoption
• Proven ability to manage end-to-end business processes
• Strong analytical and data storytelling capabilities
• Experience in sales/CS enablement and playbooks/methodology rollout
• Track record driving tool adoption across a sales/CS org
• Solid grasp of SaaS KPIs (pipeline, forecasting, retention, velocity)
• Hands-on experience building quotes/CPQ workflows in DealHub
• Fluency with AI tools in daily work; not optional

Responsibilities

• Own end-to-end business processes across sales and customer lifecycle
• Design and run enablement programs, playbooks, and methodology adoption
• Drive adoption of GTM tools (Gong, DealHub) and build training materials
• Build and maintain quoting workflows ensuring pricing and contracts move smoothly
• Define, track, and report core KPIs and translate data into recommendations
• Create recurring/ad hoc dashboards and perform pipeline and cohort analyses
• Act as partner/coach to sales and CS to adopt new processes
• Identify inefficiencies and redesign workflows for usability and rigor
• Integrate AI tools into daily ops work for faster reporting and documentation
• Collaborate with Sales, CS, Marketing and Salesforce admin teams

Skills

End-to-end ops

Cross-functional leadership

Data storytelling

Sales enablement

Tool adoption

SaaS fundamentals

CPQ / quoting

AI tooling fluency

Tools

DealHub

Gong

Salesforce

Claude

ChatGPT

Job description

Navina is seeking a Business Operations Manager to join the Revenue Operations team. You will own end-to-end processes from lead to renewal, design enablement programs, and drive adoption of GTM tools like Gong and DealHub. You will build quoting workflows, track KPIs, and deliver data-driven insights to executives.

You will partner with Sales, Customer Success, Marketing, and the RevOps Director to optimize systems, report on performance, and embed AI-driven efficiencies across daily operations.