AI-Driven IT Support Engineer — End-User Excellence

MJH Life Sciences, LLC; New Jersey; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work schedule

Health insurance

401(k) with company match

Employee Assistance Program

Job summary

MJH Life Sciences, LLC is seeking an IT Support Engineer in Cranbury, NJ, who thrives in delivering an exceptional end-user experience. This role requires providing L1 and L2 technical support, troubleshooting technical issues, and utilizing AI tools to enhance the support process.

The ideal candidate will have a Bachelor’s degree and 1-2 years in IT support, capable of managing Microsoft Office and maintaining a proactive, detail-oriented approach. A hybrid work schedule is offered along with competitive compensation.

Qualifications

• 1 to 2 years of relevant IT support experience.
• Strong track record in end-user support.
• Deep familiarity with Microsoft 365 and Office products.

Responsibilities

• Provide L1 and L2 end-user support.
• Administer and support users on Microsoft 365.
• Troubleshoot hardware and software issues.

Skills

End-user support

Technical troubleshooting

Microsoft 365 administration

Customer service

PowerShell

AI tools usage

Education

Bachelor's degree

Tools

Microsoft Office

Windows OS

macOS

PowerShell

Job description

MJH Life Sciences, LLC is seeking an IT Support Engineer in Cranbury, NJ, who thrives in delivering an exceptional end-user experience. This role requires providing L1 and L2 technical support, troubleshooting technical issues, and utilizing AI tools to enhance the support process.

The ideal candidate will have a Bachelor’s degree and 1-2 years in IT support, capable of managing Microsoft Office and maintaining a proactive, detail-oriented approach. A hybrid work schedule is offered along with competitive compensation.