It Support Technician

TEKsystems; Florham Park (NJ); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Time Off

Job summary

TEKsystems seeks an IT Support Technician to provide onsite support to internal end-users, handling Windows/PC issues, Office 365, Exchange, AD, Group Policies, Entra administration, and hardware setup. You will configure, deploy, and troubleshoot hardware and devices to ensure smooth operations.

Responsibilities include diagnosing software/hardware problems, supporting desktops and network equipment, managing user accounts via AD, and handling tickets efficiently while coordinating with vendors

Qualifications

• 3+ years of IT support or help desk experience.
• Strong knowledge of Windows OS, AD and Office 365 administration.
• Ability to document technical processes and provide clear guidance.
• Excellent customer service and communication skills.

Responsibilities

• Install, configure, maintain and troubleshoot PC workstations, printers, and network devices.
• Provide on-site and remote technical support for hardware, software, network and system issues.
• Collaborate with vendors to diagnose and resolve technical problems.
• Respond to and resolve tickets through the ticketing system.
• Recommend desktop, laptop, virtualization, and network configurations to support business needs.
• Assist with software deployment and endpoint management.

Skills

Desktop

Troubleshooting

Active Directory

Windows

Office 365

Deployment

Imaging

Help desk

Outlook

Hardware support

Customer service

Job description

Our client is seeking an IT Support Technician to join their team that will be responsible for providing onsite support to internal end-users and handle all requests related to Windows/PC issues, Microsoft Office, Exchange, Active Directory, Group Policies, Microsoft Entra administration, applications/software installation. Setting up, configuring, deploying, and troubleshooting hardware/devices.

Responsibilities

• Install, configure, maintain, repair, upgrade, and troubleshoot PC workstations, laptops, printers, network equipment, telecommunications systems, software, and databases used by the company.
• Provide technical support and problem resolution for hardware, software, network, and system issues for all users, either in person or remotely.
• Work with hardware vendors, software vendors, and service providers to diagnose, troubleshoot, and resolve technical issues.
• Responding to and resolving tickets through a ticketing system.
• Provide recommendations on desktop, laptop, virtualization, and network configurations to support business needs.
• Software deployment and endpoint management.
• Diagnose and resolve hardware, software, and connectivity issues in a timely and professional manner.
• Configure, administer, and maintain application, file, print, and network servers, including domain controllers and Microsoft 365 email and collaboration systems.
• Experience supporting Office 365 (Outlook troubleshooting, user issues).
• Managing user accounts and access (user provisioning, password resets, access support, and basic security practices) via Active Directory.

Skills

Desktop, Support, Troubleshooting, Active directory, Windows, Customer service, Hardware, Technical support, O365, Deployment, Imaging, Help desk, Outlook, Office 365, Hardware support, Help desk support, Windows 10, Phone support, Hardware/software, Mobile device, Microsoft, Microsoft office, Desktop hardware, Customer support, Hardware troubleshooting, Service desk, Troubleshooting hardware

Top Skills Details

Desktop,Support,Troubleshooting,Active directory,Windows,Customer service,Hardware,Technical support,O365,Deployment,Imaging,Help desk,Outlook,Office 365,Hardware support

Additional Skills & Qualifications

• Must possess advanced critical thinking skills.
• Ability to develop and write technical documentation.
• Excellent self-organization and time management skills.
• Deliver high-quality customer service in a front-facing support role.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Florham Park, NJ.

Pay and Benefits

The pay range for this position is $25.00 - $31.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Florham Park,NJ.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.