Executive IT Onsite Support Specialist

Keenova; Bridgewater (MA); On-site; USD 77,000 - 107,000; Full time

Benefits offered by this job

Bonus program

Job summary

Keenova is seeking an IT Support Services Technician to provide hands-on end-user support at our Bridgewater, NJ site and for remote workers as needed. The role delivers strong technical support, maintains endpoint devices, supports conference room tools, and collaborates with Global IT teams to ensure SLAs are met.

The ideal candidate has a Bachelor’s degree or equivalent, 5+ years of deskside IT experience, and experience supporting executive users.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years’ experience in IT end‑user / deskside support in an office/site environment.
• Proven experience in supporting Executive level users, including 1-1 support.
• Experience coordinating with other IT teams across multiple locations.
• Understanding ITSM tools and ITIL practices.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, collaboration peripherals, conference room devices, printers, and business applications for onsite and remote employees.
• Troubleshoot and resolve hardware, software, OS, account, and connectivity issues in a timely and professional manner.
• Support and administer endpoint technologies including AD, Microsoft Intune, Intune Autopilot, SCCM/MECM, Microsoft Teams, Conferencing software and the Microsoft 365 suite.
• Perform device provisioning, deployment, refresh, imaging, software installation, and lifecycle management activities.
• Assist with user account management, access requests, password resets, and endpoint compliance troubleshooting.
• Utilize ServiceNow to manage incidents, service requests, asset records, and documentation while meeting SLAs.
• Support and maintain collaboration technologies including Microsoft Teams, Cisco Webex, Teams Rooms, conferencing platforms, and room scheduling systems.
• Provide hands‑on support for conference rooms, executive boardrooms, and collaboration spaces.
• Troubleshoot and maintain audiovisual systems including displays, projectors, cameras, microphones, speakers, and video conferencing equipment.
• Deliver proactive, white‑glove support for executives and senior leadership, including meetings and events.

Skills

Windows troubleshooting

Microsoft 365

End-user support

Active Directory

Intune

SCCM

ITIL knowledge

Vendor coordination

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Intune/SCCM

Entra ID

Microsoft Teams

Job description

Keenova is seeking an IT Support Services Technician to provide hands-on end-user support at our Bridgewater, NJ site and for remote workers as needed. The role delivers strong technical support, maintains endpoint devices, supports conference room tools, and collaborates with Global IT teams to ensure SLAs are met.

The ideal candidate has a Bachelor’s degree or equivalent, 5+ years of deskside IT experience, and experience supporting executive users.