IT Support Engineer

MSS MJH Shared Services; Cranbury Township (NJ); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Hybrid work schedule

Employee Assistance Program

Job summary

MSS MJH Shared Services is seeking an IT Support professional in Cranbury Township, NJ. The role involves providing L1 and L2 support, administering Microsoft 365 products, and troubleshooting hardware and software. A Bachelor's degree and familiarity with AI tools are required.

Compensation ranges from $55,000 to $65,000 annually, with additional benefits including health insurance, a hybrid work schedule, and a 401(k) match.

Qualifications

• 1 to 2 years of relevant IT support experience.
• Experience with Microsoft 365 and Office products.
• Understanding of hardware, software, and networking troubleshooting.

Responsibilities

• Provide L1 and L2 end-user support for technical issues.
• Administer Microsoft 365 and Office products.
• Lead employee onboarding and offboarding processes.

Skills

End-user support

Technical troubleshooting

Microsoft 365 administration

Communication skills

AI tools proficiency

Hardware/software troubleshooting

Attention to detail

Education

Bachelor’s degree

Tools

PowerShell

Terminal

Microsoft Office

Job description

What You’ll Do

• Provide L1 and L2 end‑user support across all technical issues, handling incoming requests through phone, email, and ticketing systems with urgency and professionalism.
• Use AI tools to accelerate issue diagnosis, draft documentation, streamline repetitive workflows, and improve the overall quality and speed of support delivery.
• Administer and support users on Microsoft 365 and Microsoft Office products including Word, Excel, Access, PowerPoint, and Outlook.
• Troubleshoot hardware across desktops, laptops, tablets, printers (local and networked), and peripheral devices, as well as Windows 10, Windows 11, and macOS operating systems.
• Install, configure, and troubleshoot software, and perform higher‑level scripting and troubleshooting using PowerShell and Terminal.
• Support audio and visual systems across company conference rooms and assist in managing the content delivery system.
• Manage printer and copier infrastructure, including setup, maintenance, and ongoing support.
• Lead employee onboarding and offboarding processes, ensuring all access, devices, and accounts are handled accurately and on schedule.
• Maintain accurate asset inventory and device management, ensuring all equipment is properly tracked, checked in and out, and accounted for.
• Create clear documentation and instructions for both end users and internal IT processes, keeping resources current and accessible.
• Partner with the IT Support Manager on project work including system upgrades, migrations, and new technology implementations.
• Monitor and support LAN and WAN network services, escalating issues appropriately and ensuring network reliability.

What Sets You Apart

• 1 to 2 years of relevant IT support experience with a strong track record in end‑user support and technical troubleshooting.
• An AI‑native mindset. You actively use tools such as ChatGPT, Claude, or AI‑assisted IT platforms to improve how you diagnose issues, write documentation, and support users — and you can speak to the impact.
• Deep familiarity with Microsoft 365 administration, Microsoft Office products, and Windows and macOS environments.
• Hands‑on experience troubleshooting hardware, software, networking, and AV systems in a corporate environment.
• Proficiency with PowerShell and Terminal for higher‑level troubleshooting and automation.
• Excellent customer service and communication skills — you translate technical issues into plain language and leave users feeling supported, not frustrated.
• Highly organized with strong attention to detail, especially around asset management, documentation, and process adherence.
• A team player who goes the extra mile — you do not stop at the edge of your job description when the team needs you.
• Flexible availability including on‑call support for weekends and after‑hours as needed.
• Bachelor’s degree required.
• Ability to advise on hardware and software solutions that fit organizational needs.

AI Capability Expectation

• Specific tools in active use and how they are applied to support, documentation, or troubleshooting workflows.
• Measurable impact such as faster resolution times, improved documentation quality, or reduced ticket volume.
• How you use AI responsibly in a support context while protecting user data and maintaining confidentiality.
• Bonus: examples of AI‑driven workflows, automations, or documentation systems that improved IT support efficiency.

Compensation Range $55,000 to $65,000 per year, depending on qualifications. Eligible for an annual company bonus program or commission incentive based on role. Compensation will depend on factors including educational background, skills, and professional experience.

Benefits Overview

• Hybrid work schedule
• Health insurance through Cigna (medical and dental)
• Vision coverage through VSP
• Pharmacy benefits through OptumRx
• FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options
• 401(k) and Roth 401(k) with company match
• Pet discount program with PetAssure
• Norton LifeLock identity theft protection
• Employee Assistance Program through NYLGBS
• Fertility benefits through Progyny
• Commuter benefits
• Company‑paid Short‑Term and Long‑Term Disability
• Voluntary Term Life and AD&D Insurance, plus Universal Life options
• Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity
• Discounts and rewards through BenefitHub

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed at will.