AI-Driven IT Helpdesk Technician (Manhattan)

Elevate Technology Group; Town of Tonawanda (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Benefits

Job summary

Elevate Technology Group is seeking an IT Helpdesk Technician to provide support across users and help integrate AI tools in operations. The role involves hands-on IT support, aiding with Microsoft 365 environments, and engaging with employees to maximize technology use.

Ideal candidates should have 2+ years in IT support, possess strong troubleshooting skills, and be comfortable working with emerging technologies. A passion for AI tools is a key asset.

Qualifications

• 2+ years of experience in IT Support or Helpdesk.
• Experience with Microsoft 365 environments.
• Strong problem-solving abilities.

Responsibilities

• Provide day-to-day IT support across users and internal systems.
• Support AI tools including ChatGPT and Microsoft Copilot.
• Maintain internal documentation and user guidance.

Skills

IT Support

Helpdesk

Strong communication skills

Troubleshooting

AI tools interest

Tools

Microsoft 365

Okta

Google Workspace

Power Automate

Job description

Elevate Technology Group is seeking an IT Helpdesk Technician to provide support across users and help integrate AI tools in operations. The role involves hands-on IT support, aiding with Microsoft 365 environments, and engaging with employees to maximize technology use.

Ideal candidates should have 2+ years in IT support, possess strong troubleshooting skills, and be comfortable working with emerging technologies. A passion for AI tools is a key asset.