IT Support Engineer

MJH Life Sciences, LLC; New Jersey; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work schedule

Health insurance

401(k) with company match

Employee Assistance Program

Job summary

MJH Life Sciences, LLC is seeking an IT Support Engineer in Cranbury, NJ, who thrives in delivering an exceptional end-user experience. This role requires providing L1 and L2 technical support, troubleshooting technical issues, and utilizing AI tools to enhance the support process.

The ideal candidate will have a Bachelor’s degree and 1-2 years in IT support, capable of managing Microsoft Office and maintaining a proactive, detail-oriented approach. A hybrid work schedule is offered along with competitive compensation.

Qualifications

• 1 to 2 years of relevant IT support experience.
• Strong track record in end-user support.
• Deep familiarity with Microsoft 365 and Office products.

Responsibilities

• Provide L1 and L2 end-user support.
• Administer and support users on Microsoft 365.
• Troubleshoot hardware and software issues.

Skills

End-user support

Technical troubleshooting

Microsoft 365 administration

Customer service

PowerShell

AI tools usage

Education

Bachelor's degree

Tools

Microsoft Office

Windows OS

macOS

PowerShell

Job description

## IT Support EngineerApplylocations: Cranbury, NJtime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR102412At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we’ll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you’re right for the job, this is the place to prove it!We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user experience and thrives in a fast-moving, service-oriented environment. You will provide L1 and L2 technical support across the organization — resolving issues, supporting infrastructure, and keeping our people productive. This role is for someone who is proactive, goes beyond the ticket to understand the real problem, and brings a continuous improvement mindset to everything from user onboarding to system documentation. You are expected to use AI tools to work smarter, resolve issues faster, and improve the quality of the support you deliver.**What You'll Do*** Provide L1 and L2 end-user support across all technical issues, handling incoming requests through phone, email, and ticketing systems with urgency and professionalism* Use AI tools to accelerate issue diagnosis, draft documentation, streamline repetitive workflows, and improve the overall quality and speed of support delivery* Administer and support users on Microsoft 365 and Microsoft Office products including Word, Excel, Access, PowerPoint, and Outlook* Troubleshoot hardware across desktops, laptops, tablets, printers (local and networked), and peripheral devices, as well as Windows 10, Windows 11, and macOS operating systems* Install, configure, and troubleshoot software, and perform higher-level scripting and troubleshooting using PowerShell and Terminal* Support audio and visual systems across company conference rooms and assist in managing the content delivery system* Manage printer and copier infrastructure, including setup, maintenance, and ongoing support* Lead employee onboarding and offboarding processes, ensuring all access, devices, and accounts are handled accurately and on schedule* Maintain accurate asset inventory and device management, ensuring all equipment is properly tracked, checked in and out, and accounted for* Create clear documentation and instructions for both end users and internal IT processes, keeping resources current and accessible* Partner with the IT Support Manager on project work including system upgrades, migrations, and new technology implementations* Monitor and support LAN and WAN network services, escalating issues appropriately and ensuring network reliability**What Sets You Apart*** 1 to 2 years of relevant IT support experience with a strong track record in end-user support and technical troubleshooting* An AI-native mindset. You actively use tools such as ChatGPT, Claude, or AI-assisted IT platforms to improve how you diagnose issues, write documentation, and support users — and you can speak to the impact* Deep familiarity with Microsoft 365 administration, Microsoft Office products, and Windows and macOS environments* Hands-on experience troubleshooting hardware, software, networking, and AV systems in a corporate environment* Proficiency with PowerShell and Terminal for higher-level troubleshooting and automation* Excellent customer service and communication skills — you translate technical issues into plain language and leave users feeling supported, not frustrated* Highly organized with strong attention to detail, especially around asset management, documentation, and process adherence* A team player who goes the extra mile — you do not stop at the edge of your job description when the team needs you* Flexible availability including on-call support for weekends and after-hours as needed* Bachelor's degree required* Ability to advise on hardware and software solutions that fit organizational needs**AI Capability Expectation**Candidates should be prepared to discuss how they are currently using AI in their technical support or IT work. This includes:* Specific tools in active use and how they are applied to support, documentation, or troubleshooting workflows* Measurable impact such as faster resolution times, improved documentation quality, or reduced ticket volume* How you use AI responsibly in a support context while protecting user data and maintaining confidentiality* Bonus: examples of AI-driven workflows, automations, or documentation systems that improved IT support efficiency**Compensation Range**$55,000 to $65,000 per year, depending on qualifications. Eligible for annual company bonus program or commission incentive based on role. Compensation will depend on factors including educational background, skills, and professional experience.**Benefits Overview**We are proud to offer a comprehensive benefits package, including:* Hybrid work schedule* Health insurance through Cigna (medical and dental)* Vision coverage through VSP* Pharmacy benefits through OptumRx* FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options* 401(k) and Roth 401(k) with company match* Pet discount program with PetAssure* Norton LifeLock identity theft protection* Employee Assistance Program through NYLGBS* Fertility benefits through Progyny* Commuter benefits* Company-paid Short-Term and Long-Term Disability* Voluntary Term Life and AD&D Insurance, plus Universal Life options* Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity* Discounts and rewards through BenefitHub**Our Operating Standard**We operate with discipline, clarity, and accountability. The ability to effectively leverage AI to improve speed, quality, and output is an expectation in this role, not a preference.#LI-HybridMJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed “At Will.” This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.### Stay Vigilant!Malicious actors are impersonating recruiters from many different companies and attempting to deceive job seekers. Please be aware that all legitimate recruitment communications from MJH Life Sciences will come from official company channels and verified email addresses ending with @**MJHLifeSciences.com.**To protect yourself:* **Verify Emails**: Double-check the sender's email address and ensure it matches our official domain.* **Avoid Sharing Sensitive Information**: Never share personal or financial information (e.g., Social Security Number, banking details) over email or unverified platforms.* **All personal information is collected AFTER you gain access to secure company services.*** **No Payment Requests**: MJH Life Sciences will never ask for payment or fees as part of our hiring process.If you suspect fraudulent activity or receive suspicious communication claiming to be from us, please report it immediately to **[e-mail]**Your safety and security are our top priorities. Thank you for helping us maintain a safe recruitment process.