End User Support Technician

Net2Source (N2S); Basking Ridge (NJ); On-site; USD 38,572 - 41,328; Full time

Job summary

A leading IT Services company is seeking an End User Support Technician in Basking Ridge, NJ. The role involves diagnosing hardware and software issues, providing support, and training end users. Candidates should have excellent technical knowledge, strong communication skills, and relevant certifications. This is a contract position with a pay rate of $28.00 – $30.00/hr.

Qualifications

• Experience in Microsoft Windows and Office use and troubleshooting.

Responsibilities

• Diagnose and resolve hardware and software problems for end users.
• Act as level 2 support escalation as per ticket priority.
• Perform routine system administration tasks like account management.
• Provide training to end users on troubleshooting and use of applications.
• Oversee moves, adds, and changes for new staff.
• Support IT needs for meetings and audit activities.

Skills

Technical knowledge of PC and Mac hardware platforms

Ability to develop technical documentation

Ability to troubleshoot software issues

Interpersonal skills and relationship-building

Strong written and oral communication skills

Analytical and problem-solving abilities

Knowledge of Microsoft Windows 10 and Office 365

General networking knowledge

Experience in team-oriented environment

Education

Bachelor's degree or equivalent work experience (2 years)

Industry related certification (A+, Microsoft, Apple, HDI)

Job description

Job Title: End User Support Technician

Site Location: Basking Ridge, NJ 07920

Duration: 06+ Months (Extendable)

Pay Rate: $28.00 – $30.00/hr on W2

Job Schedule: Onsite 5 days a week.

Responsibilities:

• Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within client defined service level agreements for client headquarters-based users. Coordinates problem and project resolution with Infrastructure and Operations to minimize disruption and down-time.
• Act as level 2 support escalation from walk up and call center according to SLA’s per ticket priority.
• Act as junior system administrator to perform routine tasks to maintain operations such as account lifecycle management (creation, modification).
• Provide instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes.
• Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC’s in voicemail system and configure phones.
• Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.

Skills:

• Excellent technical knowledge of PC and Mac hardware platforms
• Ability to develop technical documentation
• Ability to work with various customers and partners effectively.
• Ability to effectively troubleshoot various software issues effectively.
• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong knowledge of Microsoft Windows 10 and Office 365
• Laptop hardware and phone support
• General networking knowledge

Education:

• Bachelor’s degree, technical trade program, or equivalent work experience (2 years)
• Industry related certification required (A+, Microsoft, Apple, HDI)
• Experience in Microsoft Windows and Office use and troubleshooting.

Seniority Level: Associate

Employment Type: Contract

Job Function: Information Technology

Industries: IT Services and IT Consulting, IT System Installation and Disposal, Biotechnology Research