AI-Driven Enterprise Outcomes Architect

Notion; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Notion is seeking an Outcomes Architect to drive adoption and value realization for a portfolio of named accounts. You will lead workflow design, align with Solutions Consultants on expansion and renewal strategy, and guide customers through AI-enabled transformations that deliver measurable outcomes.

You will collaborate across solutions, services, and sales to ensure predictable revenue, and develop mutual success plans that showcase ROI. A deep passion for AI and product fluency is essential.

Qualifications

• 7+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.
• Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans.
• Technical fluency and presence as a trusted advisor—co-design, configuring, and troubleshooting Notion workspaces and workflows.
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy.
• Ability to design and help customers build workflows that drive usage-based consumption and measurable outcomes.
• Strong program and stakeholder management skills, with the ability to manage success plans and timelines across a book of accounts.
• Agency, urgency, and customer empathy, bringing structure to ambiguous problems.

Responsibilities

• Drive workflow adoption and value realization for a book of named accounts, ensuring customers know how to deliver outcomes with Notion.
• Contribute directly to Net Revenue Retention with renewal/expansion pipeline and product adoption.
• Partner with Solutions Consultants on expansion and renewal strategy for shared accounts, including owning the commercial opportunity.
• Define mutual success plans guiding customers through AI Transformation and ROI demonstrations to executives.
• Guide customers through use-case discussions and identify new workflow opportunities that add value.
• Engage Services for complex implementations and coordinate with delivery teams to ensure successful outcomes.
• Learn Notion and AI ecosystem to help customers build durable, scalable Notion workflows.
• Develop OA programs delivering customer and business outcomes across Notion’s install base.

Skills

Customer adoption

Renewals & expansion

Discovery & requirements

Workflow design

Notion workspace configuration

Commercial acumen

Stakeholder management

AI fluency

Tools

Notion

Job description

Notion is seeking an Outcomes Architect to drive adoption and value realization for a portfolio of named accounts. You will lead workflow design, align with Solutions Consultants on expansion and renewal strategy, and guide customers through AI-enabled transformations that deliver measurable outcomes.

You will collaborate across solutions, services, and sales to ensure predictable revenue, and develop mutual success plans that showcase ROI. A deep passion for AI and product fluency is essential.