AI-Driven Enterprise Delivery Leader

salesforce.com, inc.; Pennsylvania; On-site; USD 117,000 - 217,000; Full time

Job summary

Salesforce is seeking an experienced Engagement Delivery Manager to lead enterprise delivery programs across the Slack platform and Salesforce integrations. You will guide projects through the Salesforce Delivery Methodology lifecycle, driving AI-enabled delivery and executive-level stakeholder alignment.

Ideal candidates bring 8–12+ years in SaaS delivery, strong leadership, and a track record of delivering complex programs on time and within budget, while building senior client relationships

Qualifications

• 8-10+ years of program/project delivery experience for Engagement Delivery Manager, or 10-12+ years for Senior Engagement Delivery Manager, preferably in SaaS and/or professional services
• 5+ years of program management experience, preferably within a SaaS organization
• Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology and Slack AI product capabilities
• Strong leadership, energy, problem-solving, and decision-making abilities
• Excellent communication skills with customers and internally, including comfort presenting and discussing at the C-level
• Demonstrated ability to think creatively about what a modern, AI-enabled delivery organization looks like at a company like Slack
• A proven track record resolving issues and risks cross-functionally and collaboratively
• Confidence building relationships with customers and internal partners
• Natural curiosity, a love of learning, and a habit of sharing knowledge with others
• A strong sense of urgency in driving projects to completion, balanced with knowing when to ask for help
• Familiarity with Salesforce products and how they integrate with Slack is a plus, though not required

Responsibilities

• Lead engagements through the full Salesforce Delivery Methodology lifecycle - Discover, Define, Design, Deliver, Deploy, Scale, Monitor & Control - ensuring methodology alignment with each customer at kickoff
• Help customers launch and mature on the Slack platform, including driving adoption of Slack AI as part of the value delivered
• Partner with Enterprise customers to align scope, objectives, and success measures against the methodology's stage-by-stage guidance
• Build senior client relationships and provide strategic guidance on both delivery execution and AI-driven ways of working
• Continuously improve delivery methodology programs, incorporating AI-native delivery practices to increase delivery efficiency
• Ensure projects are delivered on time and on budget; manage key issues and risks
• Work cross-functionally to bring the right resources - including AI tooling - to each engagement to deliver success
• Support customers extending Slack through integrations with Salesforce products as part of a connected, cross-cloud delivery experience

Skills

Program management

Leadership

Communication

Problem-solving

Creative thinking

Stakeholder management

Decision making

Delivery excellence

Tools

Salesforce Delivery Methodology

Slack AI

Job description

Salesforce is seeking an experienced Engagement Delivery Manager to lead enterprise delivery programs across the Slack platform and Salesforce integrations. You will guide projects through the Salesforce Delivery Methodology lifecycle, driving AI-enabled delivery and executive-level stakeholder alignment.

Ideal candidates bring 8–12+ years in SaaS delivery, strong leadership, and a track record of delivering complex programs on time and within budget, while building senior client relationships