Engagement Delivery Leader: AI-Driven SaaS Programs

salesforce.com, inc.; Indiana (PA); On-site; USD 117,000 - 217,000; Full time

Job summary

Salesforce is seeking Delivery Excellence Managers and Senior Delivery Managers to expand the global project delivery organization, supporting enterprise customer implementations. You will lead engagements across Slack platform deployments, including Slack AI, ensuring every engagement follows the Salesforce Delivery Methodology and drives digital transformation.

You'll scope, design, build, and deliver compelling programs for Enterprise customers across users, teams, and geographies with agile

Qualifications

• 8-10+ years of program/project delivery experience for Engagement Delivery Manager, or 10-12+ years for Senior Engagement Delivery Manager, preferably in SaaS and/or professional services
• 5+ years of program management experience, preferably within a SaaS organization
• Working knowledge of Salesforce Delivery Methodology and Slack AI product capabilities
• Strong leadership, energy, problem-solving, and decision-making abilities
• Excellent communication skills with customers and internally, including comfort presenting at the C-level

Responsibilities

• Lead engagements through the Salesforce Delivery Methodology lifecycle with alignment at kickoff
• Drive adoption of Slack AI within Enterprise deployments
• Partner with Enterprise customers to align scope, objectives, and success measures
• Build senior client relationships and provide strategic guidance on delivery and AI-enabled ways of working
• Continuously improve delivery programs with AI-native practices to increase efficiency
• Ensure projects are delivered on time and on budget; manage issues and risks
• Work cross-functionally to bring the right resources to each engagement
• Support customers extending Slack through integrations with Salesforce products

Skills

Program management

Delivery leadership

Stakeholder management

Communication skills

Cross-functional collaboration

AI capabilities

Tools

Salesforce Delivery Methodology

Slack AI capabilities

Job description

Salesforce is seeking Delivery Excellence Managers and Senior Delivery Managers to expand the global project delivery organization, supporting enterprise customer implementations. You will lead engagements across Slack platform deployments, including Slack AI, ensuring every engagement follows the Salesforce Delivery Methodology and drives digital transformation.

You'll scope, design, build, and deliver compelling programs for Enterprise customers across users, teams, and geographies with agile