AI-Driven Engagement Delivery Lead

100 Salesforce, Inc.; Indiana (PA); Hybrid; USD 117,000 - 217,000; Full time

Job summary

Salesforce is seeking an Engagement Delivery Manager to lead enterprise delivery programs across Slack integrations and Salesforce products. You will partner with customers to define scope, drive adoption of Slack AI, and ensure delivery aligns with the Salesforce Delivery Methodology.

You’ll build senior relationships, manage risks, and guide cross-functional teams in a fast-paced, AI-enabled environment, delivering value for enterprise customers adopting Slack and Agentforce within the

Qualifications

• 8–10+ years delivering engagements in SaaS or professional services.
• 5+ years program management experience in SaaS.
• Strong leadership and communication with executives (C-level).

Responsibilities

• Lead engagements through the Salesforce Delivery Methodology lifecycle.
• Drive adoption of Slack AI within customer programs.
• Align scope, objectives and success measures with stakeholders.
• Build senior client relationships and provide strategic guidance.
• Improve delivery programs with AI-native practices.
• Ensure on-time and on-budget delivery while managing risks.

Skills

Delivery leadership

Stakeholder management

C-suite communication

AI-enabled delivery

SaaS experience

Tools

Salesforce Delivery Methodology

Slack AI

CRM integrations

Job description

Salesforce is seeking an Engagement Delivery Manager to lead enterprise delivery programs across Slack integrations and Salesforce products. You will partner with customers to define scope, drive adoption of Slack AI, and ensure delivery aligns with the Salesforce Delivery Methodology.

You’ll build senior relationships, manage risks, and guide cross-functional teams in a fast-paced, AI-enabled environment, delivering value for enterprise customers adopting Slack and Agentforce within the